Thought-provoking questions about:
Customers — Students, Patients and Families
- Within UTMB’s Academic Enterprise in 2020, how satisfied are our students? How well do they perform post-graduation? How much debt does our average student incur?
- How satisfied are our patients? Where do we rate compared to the competition? How engaged are patients and their families in the care process?
- How do we tailor our continuum of care (e.g., in-patient, ambulatory, telemedicine, home health care), to their individual needs? Do patients and families recommend us to their neighbors? To newcomers? Why do they seek our care?