Current and Past Administrative Residents and FellowsAdministrative Fellowship

UTMB has a rich history of successful Administrative Fellows and Residents. Many have stayed part of UTMB and many have found other opportunities throughout the nation. The following are current and past fellows and residents of UTMB Health System:


Sarah Jones

Sarah Jones, Current Administrative Fellow

Sarah currently serves as the 2015-2016 Administrative Fellow at UTMB. She earned her Bachelor in Biomedical Science at Texas A&M University and her Master of Health Administration at University of North Texas Health Science Center.

Coming from a medically underserved background, Sarah’s passion to succeed in health care cultivates from her diverse experiences and unparalled motivation towards serving others. She does not see her inspiration to assist and thrive in the healthcare system as one particular turning point, yet continually developing from her childhood into the future. Her current interests are service-line business operations, population health management, and quality process improvement.

She chose this fellowship due to UTMB’s values and patient driven environment making excellent patient care a foundation of the organization’s culture. She believes the trust within the entire organization and teamwork distinguish UTMB’s fellowship from others.

Michael Rape

Michael Rape, Business Analyst, UTMB Hospital Galveston (TDCJ)

As the 2014-2015 Administrative Fellow, Michael assisted with Health System projects, monthly operational reports, recruitment, along with a number of committees across the institution. 

He is currently an analyst at Hospital Galveston, the maximum-security prison hospital located on the UTMB campus. It is the first and only hospital specializing in offender care on the campus of a major medical center and teaching institution in the world.

Prior to UTMB, Michael interned at Main Line Health System in Bryn Mawr, Pennsylvania and Yale-New Haven Health System in New Haven, CT. He is a member of several national organizations, including Toastmasters International, Phi Beta Sigma Fraternity and the National Pan-Hellenic Council.  In addition, he has been a mentor for such programs as Upward Bound and Brother-to-Brother.

He earned both his Bachelor of Science and Master of Science degrees in Health Services Administration from the University of Central Florida in Orlando, FL. He hopes to one day become a positive influence in the industry and help as many people as possible.

Mai Hoang

Mai Hoang, Senior Management Analyst, Contract Administration

Mai served as the 2013-2014 Administrative Fellow at UTMB Health. She earned her Bachelor of Business Administration degree in Finance from Texas A&M University and Master of Health Administration degree from Texas A&M Health Science Center. Her interest in health care stems from the recognition of disparity in health care access for patients and the desire to address this gap. Mai currently works in the Contract Administration department providing managed care analytics for payor contract evaluations and negotiations, and assists with the assessment of business development initiatives for the institution.  


Rachel McKown, Business Manager, Transplant Services, UTMB Health System

Rachel joined UTMB Health as an Administrative Fellow in 2012 after completing her Master of Health Administration at Texas A&M Health Science Center in College Station. Before obtaining her Masters, Rachel received a Bachelor’s of Science in Biology at Texas A&M University. Growing up in a rural area, her interest in health care stemmed from her desire to address the health care disparities faced by diverse populations across Texas.

While completing her master’s degree, she served as the administrative intern at a 16-bed outpatient hospital where she worked closely with the CEO and Medical Staff Coordinator to ensure hospital compliance with state and federal regulations and assisted in analyzing the facility’s performance improvement data. During her fellowship at UTMB, Rachel completed a variety of projects including the organization of Environment of Care materials to prepare for the 2012 Joint Commission survey, workflow analysis and mock code simulations for the new Jennie Sealy Hospital, she served as a member of the Texas 1115 Medicaid Waiver RHP 2 anchor team, and developed a business plan for the expansion of a pediatric urgent care clinic.

After her fellowship, Rachel transitioned into a Sr. Management Analyst role in which she managed and aided in the development of health system initiatives. She played a key role in developing and leading financial, strategic planning, and market analysis efforts for business development opportunities being reviewed by the health system. Rachel currently serves as the Business Manager for Transplant Services  and is a certified Six Sigma Green Belt.

Richard Foy

Richard Foy, Program Manager, Neurodiagnostics, UTMB Health System

Richard served as the 2011-2012 Administrative Fellow for UTMB Health. After completion of his fellowship, he began working in Service Line Operations, where he oversees the strategic and operational priorities for Neurodiagnostic services, which include the areas of electroencephalograph (EEG), evoked potential (EP), intraoperative monitoring (IOM), electromyography (EMG), and the epilepsy monitoring unit (EMU).

Since transitioning into this new role, Richard has lead a team of 10 Neurophysiology Technologists and support staff in the development of various quality, regulatory, operational, and revenue cycle improvement projects. Richard was also responsible for successfully leading the the development and implementation of the UTMB Epilepsy Monitoring Unit which included creating and carrying out operational and business plans, staffing plans, construction and renovation management, vendor coordination, and partnering with IT leadership. The EMU opened in March 2013.

His interests in healthcare administration spurred from growing up in rural Kentucky where access to primary care and specialty services was limited. As an undergraduate, Richard's desire to pursue a career in the healthcare industry further evolved as he participated in events such as the Memphis Poverty Plunge simulation, several community development campaigns to the Dominican Republic, and a medical mission trip to Guyana, South America. His current interests include hospital operations and healthcare services delivery innovation.

Richard received a Masters in Business Administration in 2011 and a Masters of Science in Health Administration in 2012 from the University of Alabama at Birmingham. While at UAB he completed an internship at a county-run hospital where he assisted the Director of Customer Service and Health Plans in analyzing trends in patient and staff satisfaction data. Richard is also a certified Six Sigma Green Belt.

Ben Dzialo

Benjamin Dzialo, Process Excellence Specialist, Trinity Health, Livonia, MI

While UTMB has a rich tradition in developing new healthcare leaders through its Administrative Fellowship program, it took a two-year hiatus following Hurricane Ike in 2008. Ben helped restart the program as the 2010-2011 Administrative Fellow. Ben was able to attain a very diverse experience as Administrative Fellow. He provided support in Food Services, reestablished many of the Fellowship's operations, such as the interview process, managed the Volunteer Services, and led multiple projects related to Accountable Care and Patient Experience.

Following his fellowship, he became a Project Manager, working for the Chief Quality, Safety & Clinical Information Officer, Mark Kirschbaum. His work centered around improving data reporting methods and piloting a Patient-Centered Medical Home (PCMH) in the Family Medicine Practice. This pilot led to a new role, where he became Senior Practice Manager of the UTMB Health Family Medicine Clinic - Island West and the project manager for implementing PCMHs in all primary care clinics for UTMB.

In August, 2012, Ben moved to his home-state of Michigan to work for Trinity Health in the Unified Clinical Organization Department. His work is divided into two main strategies. The first is developing and implementing a strategy to replicate clinical improvements throughout a multihospital organization consisting of 47 hospitals nationwide. The second is to create Clinical Integrated Networks to improve the partnerships between the health system, independent physicians, payers, and other health provider organizations.

Ben received his Master in Health Service Administration from The University of Michigan School of Public Health and his Bachelor in Arts in History of Science, History of Medicine at Yale University. He can be reached at or (734)343-0766.

Carl Dolezal

Carl Dolezal, Former Director, Clinical Information Services at UTMB; currently Senior Manager at Aspen Advisors

Carl joined UTMB as the July 1999 Administrative Resident. Following his residency, he worked for the UTMB Office of Community Outreach and UTMB Information Services departments. Upon completing a second masters in Management Information Services he went to the University of Pittsburgh Medical Center where he served as Project Director for eHealth. Carl returned to UTMB in May 2010 and served as the Director of Clinical Information Services.



Scott Hermstein

Scott Hermstein, Associate Vice President, Clinical Business Development, Faculty Group Practice at UTMB

Scott completed his Administrative Residency at UTMB in December 1996. Following his residency, he has worked at UTMB or a UTMB wholly-owned subsidiary in various staff and management roles gaining experience in operations, finance, managed care, business development, provider network development, community health partnerships and joint ventures. Scott currently works with UTMB's multi-specialty medical group and serves as the serves as the Associate Vice President, Clinical Business Development for the Faculty Group Practice. He is a Fellow of the American College of Healthcare Executives.

Scott is a graduate of Texas Tech University with a BBA in Finance, Trinity University with a Master of Science in Health Care Administration and South Texas College of Law with a Juris Doctorate. Scott is a licensed attorney in the State of Texas. He previously served in the United States Marine Corps and is a Desert Shield/Desert Storm Veteran.

Melissa Paschenko

Melissa Paschenko, Former Business Manager, Advancement Services at UTMB; currently Manager Patient Financial Services at University of Alabama, Birmingham

Melissa completed her administrative residency at UTMB in May of 2008. Following her residency, she served as an Internal Auditor at the University of Texas Medical Branch for approximately three years. Currently, Melissa served as the Business Manager for Development. She graduated from Auburn University with a Bachelor of Science in Physical Education in 2000 and received her Master in Business Administration in 2008 and Master of Science in Health Administration in 2007 from the University of Alabama at Birmingham. Melissa has been a Big Sister with United Way since 2006. Additionally, she is a Certified Public Accountant.