Current & Past Residents and Fellows
UTMB has a rich history of successful Administrative Fellows and Residents. Many have stayed part of UTMB and many have found other opportunities throughout the nation. The following are current and past fellows and residents of UTMB Health System:
Rachel currently serves as the 2012-2013 Administrative Fellow for UTMB Health. Growing up in a rural area of South Texas, her interest in health care stemmed from her desire to learn about improving access to health care services and addressing the needs of the indigent population.
As an undergraduate, Rachel pursued a Bachelor of Science in Biology, initially believing she would pursue a professional degree within a clinical field. However, as she progressed through her undergraduate career and became more aware of her leadership skills, she turned her attention toward healthcare administration.
In 2012, Rachel received her Masters of Health Administration from the University of Texas A&M’s Health Science Center in College Station, Texas. While completing her master’s degree, she served as the administrative intern at a 16-bed outpatient hospital. She worked with the Medical Staff Coordinator to ensure hospital compliance and assisted in analyzing the facility’s performance improvement data. Her current interests include innovative models of care and performance improvement, including Six Sigma and Lean initiatives.
Practice Manager, Service Line Operations
Richard served as the 2011-2012 Administrative Fellow for UTMB Health. After completion of his fellowship, he began working in Service Line Operations, where he oversees the strategic and operational priorities for Neurophysiology services, which include the areas of electroencephalograph (EEG), evoked potential (EP), intraoperative monitoring (IOM), electromyography (EMG), and the epilepsy monitoring unit (EMU).
Since transitioning into this new role, Richard has lead a team of 10 Neurophysiology Technologists and support staff in the development of various quality, regulatory, operational, and revenue cycle improvement projects. Richard was also responsible for successfully leading the the development and implementation of the UTMB Epilepsy Monitoring Unit which included creating and carrying out operational and business plans, staffing plans, construction and renovation management, vendor coordination, and partnering with IT leadership. The EMU opened in March 2013.
His interests in healthcare administration spurred from growing up in rural Kentucky where access to primary care and specialty services was limited. As an undergraduate, Richard's desire to pursue a career in the healthcare industry further evolved as he participated in events such as the Memphis Poverty Plunge simulation, several community development campaigns to the Dominican Republic, and a medical mission trip to Guyana, South America. His current interests include hospital operations and healthcare services delivery innovation.
Richard received a Masters in Business Administration in 2011 and a Masters of Science in Health Administration in 2012 from the University of Alabama at Birmingham. While at UAB he completed an internship at a county-run hospital where he assisted the Director of Customer Service and Health Plans in analyzing trends in patient and staff satisfaction data. Richard is also a certified Six Sigma Green Belt.
Process Excellence Specialist, Trinity Health, Livonia, MI
While UTMB has a rich tradition in developing new healthcare leaders through its Administrative Fellowship program, it took a two-year hiatus following Hurricane Ike in 2008. Ben helped restart the program as the 2010-2011 Administrative Fellow. Ben was able to attain a very diverse experience as Administrative Fellow. He provided support in Food Services, reestablished many of the Fellowship's operations, such as the interview process, managed the Volunteer Services, and led multiple projects related to Accountable Care and Patient Experience.
Following his fellowship, he became a Project Manager, working for the Chief Quality, Safety & Clinical Information Officer, Mark Kirschbaum. His work centered around improving data reporting methods and piloting a Patient-Centered Medical Home (PCMH) in the Family Medicine Practice. This pilot led to a new role, where he became Senior Practice Manager of the UTMB Health Family Medicine Clinic – Island West and the project manager for implementing PCMHs in all primary care clinics for UTMB.
In August, 2012, Ben moved to his home-state of Michigan to work for Trinity Health in the Unified Clinical Organization Department. His work is divided into two main strategies. The first is developing and implementing a strategy to replicate clinical improvements throughout a multihospital organization consisting of 47 hospitals nationwide. The second is to create Clinical Integrated Networks to improve the partnerships between the health system, independent physicians, payers, and other health provider organizations.
Ben received his Master in Health Service Administration from The University of Michigan School of Public Health and his Bachelor in Arts in History of Science, History of Medicine at Yale University. He can be reached at firstname.lastname@example.org or (734)343-0766.
Director, Clinical Information Services at UTMB
Carl joined UTMB as the July 1999 Administrative Resident. Following his residency, he worked for the UTMB Office of Community Outreach and UTMB Information Services departments. Upon completing a second masters in Management Information Services he went to the University of Pittsburgh Medical Center where he served as Project Director for eHealth. Carl returned to UTMB in May 2010 and currently serves as the Director of Clinical Information Services.
Scott Hermstein, JD, MS, FACHE
Executive Director, Faculty Group Practice at UTMB
Scott completed his Administrative Residency at UTMB in December 1996. Following his residency, he has worked at UTMB or a UTMB wholly-owned subsidiary in various staff and management roles gaining experience in operations, finance, managed care, business development, provider network development, community health partnerships and joint ventures. Scott currently works with UTMB's multi-specialty medical group and serves as the Executive Director of the Faculty Group Practice. He is a Fellow of the American College of Healthcare Executives.
Scott is a graduate of Texas Tech University with a BBA in Finance, Trinity University with a Master of Science in Health Care Administration and South Texas College of Law with a Juris Doctorate. Scott is a licensed attorney in the State of Texas. He previously served in the United States Marine Corps and is a Desert Shield/Desert Storm Veteran.
Vice President and Chief of Staff, Office of the President at UTMB
Katrina completed her Administrative Fellowship at the University of Wisconsin Hospital & Clinics (UWHC), where Donna Sollenberger served as CEO from 1999-2007. After her fellowship, Katrina remained at UWHC to work in the Oncology Service Line as a Business Operations Specialist and later moved into the role of Radiation Oncology Manager.
Since then, Katrina has served in various management roles including Director of Operations at Baylor College of Medicine, Director of Hospital Operations at UTMB, and Administrator for the Department of Medicine at Georgetown University Hospital. Katrina rejoined UTMB in November 2010 in her current role as Vice President and Chief of Staff.
Katrina completed her Master of Business Administration at the University of Wisconsin School of Business and her Juris Doctor at the University of Wisconsin Law School in Madison, Wisconsin.
Business Manager, Advancement Services at UTMB
Melissa completed her administrative residency at UTMB in May of 2008. Following her residency, she served as an Internal Auditor at the University of Texas Medical Branch for approximately three years. Currently, Melissa serves as the Business Manager for Development. She graduated from Auburn University with a Bachelor of Science in Physical Education in 2000 and received her Master in Business Administration in 2008 and Master of Science in Health Administration in 2007 from the University of Alabama at Birmingham. Melissa has been a Big Sister with United Way since 2006. Additionally, she is a Certified Public Accountant.