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Alert Information



 Yellow:  Application Alert

Patient Insurance Verification and Claims System service interruption

Thursday, Feb 22, 2024 • 9:09 AM jaariver

UTMB has confirmed that our Optum Assurance hosted by Optum Solutions is experiencing an extended service interruption. 

Please contact the ITS Service Desk with any questions at (409) 772-5200


 Yellow:  Kronos Alert

Teletime phone-entry timekeeping system will be SHUTDOWN on 3/31/24

Thursday, Dec 7, 2023 • 10:11 AM jaariver

UTMB is shutting down the Teletime phone-entry timekeeping system on 3/31/24. This update will improve the security and enhance the reliability of Kronos.

This change will only impact hourly/non-exempt employees who use Teletime to clock in and out .

Affected employees should contact their manager or timekeeper to learn more about their area’s replacement strategy and systems including TimeClocks or TimeStamp.

For additional information, please visit utmb.edu/Time. Thanks for your support.

 


 Yellow:  Phone

ADC Avaya Maintenance Tuesday, March 19, 2024 from 10:00pm to 1:00am

Tuesday, Mar 12, 2024 • 10:26 AM delittle

 ITS Voice Services will be performing Avaya maintenance at Angleton Danbury Campus on Tuesday, 3/19/24 from 10pm to 1am 3/20/24.  Avaya desk phones will be unavailable for approximately 5-10 minutes while maintenance is being performed.  This will not be complete downtime for the entire building as maintenance will be performed by areas.

 

Please contact the ITS Service Desk at (409) 772-5200 with any questions.

CC# 42908


 Yellow:  Website Alert

THURSDAY: UTMB websites will be offline for upgrades at 9:30 p.m.

Monday, Mar 18, 2024 • 11:32 AM pvaldes

Updates to UTMB’s web hosting and authoring infrastructure are planned this week. The work will require a disruption in service expected to last approximately 60-90 minutes, affecting both intranet and external sites (although not at the same time), on Thursday, Mar. 21, at 9:30 p.m.

This required upgrade to a newer version of the Sitefinity content management system (CMS) will temporarily disable access to most sites hosted from www.utmb.edu, intranet.utmb.edu, and utmbhealth.com. Work will start with intranet sites and then cycle to UTMB public-facing pages.

During the work, traffic will be redirected to a temporary home page with phone numbers and direct access to UTMB sites unaffected by the update, including Citrix and Epic, the provider directory, and many other application websites such as Kronos, Blackboard and Office 365.

As part of this update, the location and appearance of the current “Alerts” tab will be moved to the top navigation and cease to be pinned to the sidebar. Clicking on the Alert navigation tab will take a user directly to the Alert site. The change supports better ADA accessibility.

If you are a web developer, please suspend any work in the CMS after 7:30 p.m. on Mar. 21, to allow for a backup of the existing system.

We apologize for any inconvenience. If you have questions about Sitefinity or the upgrade, please write to Sitefinity support. If you have general questions or experience problems after the upgrade, please contact the ITS Helpdesk.














Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

Find out more »