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Property Services

SUMMARY OF SERVICES PROVIDED: We are to maintain and repair fixed equipment (physically attached to the building) and buildings systems in order to provide a reliable environment for all operations. (Note- Maintenance is not budgeted to install, add, move, or change the environment, equipment, or building systems).

MAINTAIN

  • PREDICTIVE - Use of the latest technology to predict the potential failure of equipment to plan and prepare for the repair and prevent unplanned interruptions of operations and services within a facility. Maintenance is employing predictive technologies on 10% of critical rotating equipment.
  • PREVENTIVE (PM) - Physical inspections of equipment that is scheduled at a set frequency (see SERVICE LEVEL AGREEMENT) intended to maximize the useful life of equipment and ensure reliable function.
  • “A” PM = Critical equipment that supports life and/or the prevention or passage of pathogens through water or air to patients in the Healthcare facilities. The PM tasks require a completion rate of no less than 100% and complete 100% on-time based on the requirements of the Joint Commission.
  • “B”PM = The remaining critical equipment in Healthcare facilities requires a PM’s tasks completion rate of no less than 90% and complete 100% on- time based on the Joint Commission definition of on-time.
  • “C”PM = Critical equipment that is necessary to the prevention or passage of pathogens through water or air to others in the Non-Healthcare facilities. The PM tasks require a completion rate of no less than 100% and complete 100% on-time based on the requirements of the Joint Commission.
  • “D”PM = The remaining critical equipment in non-healthcare facilities requires a PM’s tasks completion rate of no less than 80% and 100% on- time based on the Joint Commission definition of on-time.

REPAIR

  • STAT = Response to situations that are life threatening or could pose significant financial damage to the institution and/or equipment where time compounds the impact directly. Response time to the impacted area is less than 30 minutes, with repairs completed as soon as possible.
  • URGENT = Repairs to equipment and systems that are impacting our customer’s ability to provide their service or maintain operations. Most repairs are completed within 48 hours.
  • ROUTINE = Repairs to equipment and systems that does not impact our customer’s ability to provide their service or maintain operations. Most repairs are completed within 2 weeks.
  • PROJECT = Major repairs that require per-planning and scheduling to minimize interruption to our customer. Most repairs are completed within 4 weeks.


RESPONSE:

Defined as the maximum wait time prior to a technician making a site visit or communicating with the service requestor.

  1. STAT - less than 30 minutes with on-campus emergencies and 60 minutes with off-campus emergencies
  2. URGENT - less than 8 hours
  3. ROUTINE - less than 72 hours
  4. PROJECT - less than 2 weeks