January 1, 2006

To UTMB patients, staff and family members,

Karen Sexton, R.N., PhD., CHEThank you for choosing UTMB for your healthcare needs - we know you have choices. We appreciate the opportunity to be the provider of choice for you and your family. If you are not satisfied regarding the quality of your care please contact our patient services department at 409-772-4772. We have staff available and able to assist you.

If UTMB cannot resolve your concerns to your satisfaction you are encouraged to contact the Joint Commission on Accreditation of Healthcare Organizations by phone (800) 994-6610 or by visiting their web site at www.jcaho.org

Thank you for choosing UTMB.

signature of Karen Sexton, R.N., PhD., CHE
Karen Sexton, R.N., PhD, CHE
Vice President and Chief Executive Officer for Hospitals and Clinics