Communication |
|
-Also the financial aid office has been difficult to deal with at times.
-Financial aid should try to improve the communication with students. I have to leave several messages with different people before somebody returns my call.
-I often find the financial aid office to be incredibly busy. My calls are either not answered, or my number is taken down (or I leave a message on an answering machine service), in which case my calls are rarely returned. Understandable, but very frustrating.
-Most student services are great. I’ve had some miscommunications with the financial aid office mainly because it feels like they give more scholarships to first year students and less to upperclassmen. Also, the new employee system, PeopleSoft, is absolutely awful! The system is confusing, no one seems to know their job, and it takes MONTHS just to get a work study job.
-I originally was admitted to UTMB with my maiden name. I was married a few months later and had my last name changed. I officially changed my name with the registrar’s office but this change was not reflected in the School of Nursing, even months later. I have had multiple problems with not being enrolled under the right name. There should be better communication between departments for issues like this.
-The financial aid office has been very difficult to communicate with. They have often passed along inaccurate information to my classmates and myself. Almost every semester a hold has been placed on my account regarding unpaid fees-this was always in error, but creates confusion and stress.
-I tried to become a tutor upon request of faculty and received “the run around” on how to go about accomplishing the paperwork and tasks required for the position. I have heard of other students encountering the same trouble and the individuals it hurts the most are those that are seeking tutoring, but are unable to get any individual attention due to the lack of available tutors in the school of SAHS.
-Disappointed in the financial aid office because I was supposed to get a loan in the middle of the semester with their help, but it took over 3-4 weeks to get it, when they told me it would take a week and a half at the most. When I called to check on it, they were not friendly or empathetic/apologetic in the least.
|
|
Enrollment Specialists are instructed to return all phone calls and emails to students within 48 hours of receipt. Enrollment Services management will monitor the timeliness of their responses.
UTMB converted its payroll system to the PeopleSoft ‘s Human Capital Management system and all employees of the university, including work study students, must be compensated through this system.
Training sessions for hiring departments have been scheduled and will continue to be held. These sessions include staff from Enrollment Services, Human Resources, Payroll and EAST Teams. The goal of these sessions is to minimize the amount of time necessary to place students into their work study positions.
Work study issue previously addressed.
Training is an ongoing process in Enrollment Services. If funding sources are external, we are dependent on the external entity to complete their process and communicate this with us. Staff development will be used to address the issue of not appearing friendly or empathetic/apologetic.
|
Professionalism |
|
-I have been in there a lot recently and it seems like a huge inconvenience to actually help anyone-they seem to like making students jump through hoops (“oh, we can’t do that”. “I don’t think that will work”. Etc) |
|
Enrollment Services strives to provide professional service and unprofessional behavior is not tolerated. Employees acting unprofessionally will be addressed and coaching provided. |
Training |
|
-My only complaint is with enrollment services. I needed proof of enrollment for a consolidation loan, and struggled for months to get it. Come to find out, all I needed to do was go online. No one thought to mention that over the months.
-The financial aid office is also a wonderful service, but only if you speak with the right people. Even when specific people are requested, you get questioned as to whether or not you should speak with them. I find this very frustrating when I know with whom I need to speak and am not directed there
-Although the staff in the financial aid office are eventually helpful, I believe it would benefit us all if our (the students) paperwork would be done within an appropriate time frame. We are the ones who are punished for their mistakes/procrastination. (By punished I mean we were not able to fully benefit from scholarship opportunities or financial awards.)
-I feel there that the financial aid office at UTMB is not well informed about financial options and payment options for international students. While it is true that students have to show proof of financial eligibility to be able to attend this (or any American) institution, UTMB financial aid makes it seem like there is nothing that can be done in the event that a student has financial difficulties arising during the course of studies from death of a sponsor, etc. |
|
Training is an on-going process within Enrollment Services. This particular process will be reviewed during a staff meeting so all employees will have the knowledge of this process and will be able to provide accurate information to customers. |
e-Connect |
|
-e-Connect is insanely slow.
-the e-connect website is down almost every weekend and most of the times at night.
-Re: E-connect, I think you should be able to do all your registering, requests for wait listing, course availability, etc. online. As it stands now, there are too many paper forms required.
-E-connect does not always connect to the pages I need. For example some students are able to access their immunization records and some are not.
-E-connect needs a way to print a receipt with your name and amount paid on the same page for tuition reimbursements. Or better yet (and I know this is probably another dept) a way to have any existing fellowships/grants that give tuition support to pay directly for tuition.
-E-Connect: ALWAYS slow. Too often down. My information is somehow getting less and less correct on E-Connect. Disorder is not supposed to enter into a digital system. Human intervention is needed many times to correct it.
-The only thing that has really bothered me is e-connect. I wish there was a way to just access it from the utmb homepage because you have to go to enrollment services first to get there if you don’t know the website for it. I always have a hard time remembering how to find it.
-Econnect is a great access tool-but at times it is hard to access.
-e-connect should be on the SON home page, at first it is kinda hard to find.
|
|
E-Connect runs on an old processing platform but the platform was upgraded this year to improve response time.
Two new services were added to the menu selections this year: applicants can now accept their offer of admission online and students can view their test scores online (often needed for scholarship applications).
E-Connect is available on the SON homepage |
Kudos |
|
-Jay in Financial Aid is amazing.
-Enrollment Services have the best staff I have experienced here at UTMB. Very friendly, always helpful and professional. I love them.
-Financial aid office is great. Always very helpful.
-Friendly service at Enrollment Services Office is top-notch. Student Life office is similar. No one says no in these offices-they are more likely to say, “I’m not sure, but I know how to find out!” Both of these offices get A++!
-The staff in the registrar’s and bursar’s office have always been very accessible over the phone and they are very efficient at getting loan disbursements out and changing course schedules.
-Student Life and Registrar’s office is great the people in enrollment services are excellent.
-Mr. Cromie in the Registrar’s office is the most professional and seems genuinely concerned about students’ best interests. He is very patient and has helped me tremendously with scheduling.
-Enrollment Services have the best staff I have experienced here at UTMB. Very friendly, always helpful and professional . I love them.
-The people in enrollment services are excellent.
-Financial aid office is outstanding.
|
|
Enrollment Services seeks to provide each and every student with outstanding service and to offer a single-point-of-contact for customers regarding admissions, registration and financial aid services.
Feedback from our customers is encouraged and can be shared in person, in writing (email at: enrollment.services@utmb.edu or to Vicki Brewer, Director of Enrollment Services/Registrar at vbrewer@utmb.edu or to Carl Gordon, Associate Director/University Financial Aid Officer at cwgordon@utmb.edu
|
