For questions related to the care you receive at the Harborside Medical Group, please contact one of the following at (409) 747-1883:

• Terri Bluitt, Patient Affairs Specialist
• Cheryl Bryant, Nurse Manager
• William Harper, M.D., Medical Director

• To ensure our records are as accurate as possible, please let our clinic staff know about any changes in your personal information each time you visit us.


• Please arrive 15 minutes before your appointment time so we can see you as soon as possible.


• Please keep your scheduled appointment. This helps us make sure you receive the most appropriate care possible.


• If for some reason you can’t make your appointment, please try to let us know 24 hours in advance if possible. This will allow us to accommodate other patients’ needs. You can cancel your appointment at any time by calling (409) 747-1883 during regular clinic hours or (409) 772-2222 after 5 p.m.


• Please try to reschedule your appointment as soon as possible. We do want to make sure you get the care you need.

Make and appointment

• To ensure your registration goes as smoothly as possible, please bring your insurance information, as well as an official form of identification and any other documents you may need (medical records, lists of allergies and medications you are taking, etc.)


• Your green parking ticket from the parking lot.


• Cash, check or a credit card for your co-payment.

• After your visit, please stop at our front desk so we can schedule a convenient time for your next appointment. Please tell our service assistant your doctor's name so that we can ensure you see the right physician.


• If you are being treated for an on-going condition, please do not wait until it worsens to schedule your follow-up appointment. We want to make sure you receive the care you need.


• If you need to cancel your follow-up appointment, please let us know so we can reschedule you as soon as possible. You can cancel your appointment at any time by calling (409) 747-1883 during regular clinic hours or (409) 772-2222 after 5 p.m.

Your physician (or his or her nurse) will notify you personally of your results as soon as they become available (usually within 2-3 days). If your doctor has asked you to call for your results, please call (409) 747-1883.

• Please call (409) 747-1883 for your prescription refills.


• Because it takes time to process your prescription refill requests, please maintain a one-week supply of medication when calling for refills. We do not want you to run out before they are ready.


• To serve you better, please have your pharmacy name and number ready when calling for your refill or to ask a question about your medication.


• If your Harborside Medical Group physician originally prescribed your medication, we can approve your refill provided your physician has seen you in clinic within the past six months.


• Please allow 2-3 working days for a response to your prescription request so that we may verify the prescription in your records.

• Please call (409) 747-1883. To contact us by email, please click here.


• If your condition requires urgent attention, please ask to speak to a nurse so your concerns can be addressed quickly.


• We want to ensure your safety and privacy. When you call the Harborside Medical Group, the person answering the phone will ask for the following each time you call:
  
  o Your name
  o Patient medical record number or date of birth
  o Your telephone number
  o Your physician’s name



• If your condition is not urgent, please allow 24 hours for your physician or nurse to return your call.


• Please “speak up” if you have any questions. We want to make sure your concerns are addressed.


• Some patients prefer to communicate via email with their physician. If you wish to do so, please discuss it with your doctor. Due to HIPAA regulations, you will be asked to sign a consent form if you both agree to this communication option.


• We want to provide you with the best service possible. You may receive a patient satisfaction survey after your visit. Please fill it out and return it; the postage is prepaid by UTMB. We want you to be satisfied with every aspect of your visit.