Use voice mail

If your organization has enabled it, you can call your voice mail to check messages or to change your voice mail greeting. Your voice mail messages also appear in your Microsoft Outlook Inbox.

What do you want to do?   

Set up voice mail through Lync 2010

To set up voice mail:

  1. Open Lync, and, in the Lync main window, click the Phone icon.
  2. Below the dial pad, click the Display voice mail options button, and then click Set Up Voice Mail.
  3. When Outlook Web App opens, sign in.
  4. In Phones options, click New Rule.
  5. In the New Rule dialog box, in the Name box, type a name for the rule.
  6. Under Add Conditions, click to add and specify the conditions for sending calls to voice mail.
  7. Under Add Actions the Caller Can Select, click to specify further choices.
  8. Under Greetings and Prompts, click the Play on Phone link, and then click Save in the message that appears.
  9. Click Dial. Outlook dials your voice mail service.
  10. Follow the voice prompts to record your greeting.
  11. On the screen, to the right of Dial This Phone Number, click the X button.
  12. In the New Rule dialog box, click Save and Close.
  13. Click Save, and close the Outlook Web App window.

For more Help, click the ? button in the Outlook Web App Phone options.

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Specify the delay before calls go to voice mail

To specify the time delay before calls go to voice mail:

  1. In the Lync main window, click the Options button Lync Options Button, and then click Call Forwarding.
  2. Click the link by Unanswered calls will go to.
  3. In the Send unanswered calls to the following list, click Voice Mail.
  4. Specify how many seconds you want to delay before sending incoming calls to voice mail, and then click OK.

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View and listen to voice mail in Lync 2010

If you have unheard voice mail messages, the Phone icon, in the Lync main window, glows and displays a small number. If you click the icon, you’ll see unheard messages listed below the dial pad. The most recent messages are shown in bold.

  1. In the Lync main window, click the Phone icon.
  2. To hear a message, click the green arrow.
  3. (Optional) To follow up on a voice mail and call the person back, point to the message, and then click Call.

 Note    The Conversations list, in the Lync main window, contains any missed phone calls that did not generate voice mail messages.

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Delete a voice mail

To delete a voice mail:

  1. In the Lync main window, click the Phone icon.
  2. Below the dial pad, right-click the voice mail that you want to delete, and then click Delete Item.

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Call your voice mail from Lync 2010

To call your voice mail:

  1. In the Lync main window, click the Phone icon.
  2. Below the dial pad, click the Display voice mail options button, and then click Call Voice Mail.
  3. Use the dial pad in the Lync main window or Conversation window to enter your PIN.

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Call a contact’s voice mail directly

To call a contact’s voice mail:

  1. In your Contacts list, point to the contact, and then click the Call menu.
  2. Click Voice Mail.

 Note    You can also do this in a contact card.

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Change your greeting

To change your voice mail greeting:

  1. In the Lync main window, click the Phone icon.
  2. Below the dial pad, click the Display voice mail options button, and then click Set Up Voice Mail. When Outlook Web App opens, sign in.
  3. In Phone options, under Outlook Voice Access, click the Play on Phone link.
  4. Follow the voice prompts to record your greeting.
  5. In the Phone options, click Save, and close the Outlook Web App window.

For more Help, click the ? button in the Outlook Web App Phone options.

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