Q. What are the hours of operation of the Logistics Central Help Desk?
A. 8 a.m. to 5 p.m. Monday through Friday, except holidays.
P.O. COPIES
Q. May I have a copy of my Purchase Order to send to a vendor?
A. Yes. If the order is an SOS Order, send your request to the Logistics Help Desk email box
(link) or call ext. 78000. For non-SOS orders processed by a buyer, you must contact the buyer
who processed the order by calling Acquisition directly at ext. 78000, or by contacting the Help
Desk for assistance.
VENDOR QUESTIONS
Q. How do I add a vendor to the vendor database?
A. You will need 2 forms: the Supplier Information form and the W-9 form. It is the responsibility
of the SOS Buyer to complete the Supplier Information form with help from the vendor. The W-9
form must be filled out by the vendor and signed. Both forms may be faxed for processing to
Acquisition at ext. 78032. Additionally, the original signed W-9 must be mailed to Acquisition at
mail route 0905 for permanent filing.
Q. Where do I get the Supplier Information Form and the W-9 Form?
A. You may contact the Logistics Help Desk at ext. 78000.
Q. How do I find a vendor in the database?
A. You can look up vendors on the database from the inquiry screens in EDS. From the Main
Menu of EDS, select REQ (Purchase Requisitions), then select INQ (Inquiries), and then VNI
(Vendor Inquiry Menu). There are several choices to look up vendors. If you know the vendor
name, use VLN (Vendor List by Name) by typing in the name of vendor and pressing enter. If
you need to find a vendor who supplies a particular type of product, use VIC (Vendor List by
Commodity Code). Enter the appropriate commodity code and press enter to get a listing of
vendors that offer that type of product.
Q. Do I have to have the vendor added to the database to use them as a suggested
source on a requisition (REM) being processed by Acquisition?
A. No. If the buyer awards the order to your suggested source, the buyer will be responsible for
completing the appropriate paperwork.
COMMODITY CODE QUESTIONS
Q. How do I find a commodity code for my item?
A. You can find the commodity codes on the General Services Commission web site at
www.gsc.state.tx.us . Click on the CMBL tab, scroll down and click on NIGP Commodity Book
11.0. Identify the class you want and click on the class number to see a list of items for that
class.
EDS QUESTIONS
Q. Whom do I call for help on entering requisitions (REM, SOS, MMO, FRQ)?
A. Please call the Logistics Help Desk, ext. 78000.
EDS CLASSES
Q. Whom do I call to sign up for EDS/SOS classes?
A. Please call Systems Training, ext. 77940.
POLICY –PROCEDURE QUESTIONS
Q. Whom do I call for SOS or other policy questions?
A. Please call the Logistics Help Desk, ext. 78000.
BUYER QUESTIONS
Q. I sent an REM requisition to Acquisition and it has not been processed yet. Why not?
A. There are several possible reasons for the delay. For the answer to this question, please call
your buyer at ext. 78001.
Q. How do I find out which buyer is working on my REM requisition that I sent to
Acquisition?
A. Follow this sequence of screens in EDS: From the Main menu: REQ > INQ > DRN. Enter
your requisition number on the reposition req. line. Next to the appropriate requisition number
type “S” and press enter to view the status history. Arrow down to the last status of the
requisition, type an “X” and press enter. The system will display the RAC ID and name of the
buyer working on your requisition. All buyers in Acquisition can be reached at ext. 78001.
SUPPLY MANAGEMENT QUESTIONS
Q. If I have already entered an Inventory Requisition (Materials Management Order, or
MMO), and I have not received it, or I no longer want the product, whom do I call?
A. Please call Supply Management, ext. 25364
FORMULARY (FRQ) QUESTIONS
Q. I received my merchandise on a Formulary order and it is not the correct product or it
is unsatisfactory, whom do I call?
A. Please call the Acquisition Problem Resolution Desk (PRD), ext. 25337
DISTRIBUTION QUESTIONS
Q. Whom do I call to find out if my merchandise has arrived in Central Receiving?
A. Please call Central Receiving, ext. 25340 or 25341.
Q. Whom do I call to find out when my package will be delivered?
A. Please call Delivery, ext. 25327
ACCOUNTS PAYABLE QUESTIONS
Q. Whom do I call with questions concerning payment or non-payment of a purchase
order?
A. Please call Accounts Payable, ext. 77259. You will need to know the vendor name so that
you may be transferred to the appropriate payment processor assigned to that vendor.
PRO-CARD QUESTIONS
Q. What number do I call for information about the pro-card?
A. Please call ext. 78047.