If a department needs to inquire about a package not yet received, a representative may call Central Receiving, at 772-5340, Delivery, at 772-5327, or Mail Services, at 747-3268 to receive more information.

When calling to inquire about a package, please have the following information available:

•   Purchase order number, if applicable
•   Name and address of sender
•   Carrier name (FedEx, DHL, UPS, etc.)
•   Carrier assigned tracking number
•   Department and recipient at UTMB
•   Building, room number, and “L” number** where the package is to be delivered
•   Information on who at UTMB may have signed for the package and when

Every room on campus has been assigned an “L” number, and it is located on a bar coded sticker on the center hinge of the door to the room.  It should be visible when the door is open.  If you are unsure about an “L” number, you can also access the online lookup guide