Delivery is responsible for distributing packages from Central Receiving to campus departments.  For more information on this process, see Delivery on the Logistics web site.

Once a purchase ordered package has been delivered to the department, a representative must inspect the contents as soon as possible (ideally, within 24 hours) for concealed damage, unidentifiable items, items not conforming to specifications or other discrepancies. 
If the material or equipment must be installed to verify if it is acceptable, the department should arrange to have this procedure completed as soon as possible.

If there is damage, the representative should contact Central Receiving, at 772-5340 and the vendor by end of the next business day of receipt for assistance in filing a claim with the carrier.  The department should preserve all portions of the container and wrappings.

If a shipment is not correct, the department should follow these procedures:

•   For all Small Order System (SOS) Purchase Order changes, please e-mail your changes to purchsos@utmb.edu or fax to 747-8030. Or for assistance please call 747-8000.

•   For changes to Formulary orders, please call the Problem Resolution Desk, at 747-8025.

•   For changes to Materials Management orders, please call the Customer Service Desk, at 772-5364.

•   For orders placed by Acquisition, please mail (to route 0905), fax (to 747-8030), or e-mail your buyer in Acquisition a memo stating the problem and the responsible buyer will issue a change order to the vendor.