If a department needs to inquire about a package that has not yet been delivered, please call:

• Central Receiving: 772-5340
• Delivery: 772-5327
• Mail Services, at 747-3268

Please be sure to check with other department members before calling for assistance, to see if another person may have received the items.

When calling to inquire about a package, please have the following information available:

• Purchase order number, if applicable
• Name and address of sender
• Carrier name (FedEx, DHL, UPS, etc.)
• Carrier assigned tracking number
• Department and recipient at UTMB
• Building, room number, and “L” number where the package is to be delivered
• Information on who and when a package may have been signed for at UTMB