To use the FAQ page, click on the desired question to go to its description. If you have a question that is not on the list, or would like to recommend a question, please contact us and let us know.
1. What is the daily delivery schedule?
2. How long does it take for small shipments to be delivered?
3. How long does it take for over-night shipments to be delivered?
4. How long does it take for bulk or large items to be delivered?
5. Can I come get the package myself instead of waiting for delivery?
6. Can items on the same purchase order be delivered to different locations?
7. What about packages arriving after hours or on weekends?
8. Where can I call to find my Materials Management order?
9. What information will I need to track a Materials Management order?
10. Can I track my package after it arrives at UTMB?
11. Who can I call to have a delivery destination changed prior to the shipment arriving on campus?
12. Is Delivery responsible for delivering large pieces of equipment or furniture
that will not fit in an elevator, through doorways, or hallways?
13. Is Delivery responsible for installation before, during, or after delivery of merchandise?
14. Why are my packages still being delivered to my old location?
15. Who can I call to have my furniture moved from one office to another?
16. Who can I call to move my office or department from one building to another?
17. How can I find out my delivery code?
18. How do I get a new delivery code?
19. I need to have my full recycling bags picked up?
20. Who can I call to have toner cartridges picked up for recycling?
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1. What is the daily delivery schedule?
• Drivers leave the warehouse around 8:30 a.m. to begin deliveries.
• Drivers return to the warehouse at 10:30 a.m. for new rush deliveries.
• In the early afternoon, rush deliveries are taken to their destinations.
• The final run for the day begins at 3:00 p.m.
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2. How long does it take for small shipments to be delivered?
If all address information is correct, delivery will be within 24 hours from the time it is received and staged in Delivery.
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3. How long does it take for over-night shipments to be delivered?
All over-night shipments are delivered within the same day, and most packages delivered within four hours from the time the package was received into UTMB’s system during the docking process.
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4. How long does it take for bulk or large items to be delivered?
Large items and bulk shipments needing special handling equipment are prearranged with departments. The amount of time varies. For special handling, call Central Receiving, at 772-5340, or Delivery, at 772-5327.
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5. Can I come get the package myself instead of waiting for delivery?
Yes, please call Central Receiving 772-5340 or Delivery 772-5327 to make arrangements.
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6. Can items on the same purchase order be delivered to different locations?
Yes, we do this on a case-by-case basis with the department’s assistance. Please call Central Receiving, at 772-5340 or Delivery, at 772-5327 to make arrangements.
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7. What about packages arriving after hours or on weekends?
In most circumstances the package can be delivered straight to the location you prefer. You will need the building, room number, recipient’s name and telephone number on the outside of the package and on the freight bill. If additional assistance is needed, please call Delivery, at 772-5327.
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8. Where can I call to find my Materials Management order?
Customer Service Desk 772-5364 or Materials Management 772-1161.
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9. What information will I need to track a Materials Management order?
• Refer to the information on your “final checkout” page that you printed after submitting your order on-line
• Find the invoice tracking number on that page and call customer service at X25364 or X21161
• You may also need the order date, items ordered, and quantities
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10. Can I track my package after it arrives at UTMB?
Yes, to use the Supply Chain Logic site click HERE.
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11. Who can I call to have a delivery destination changed prior to the shipment arriving on campus?
Call Central Receiving, at 772-5340 to have the shipment flagged in our system. If it’s a PO that hasn’t been received, call the Acquisitions Problem Resolution Desk at 747-8025 to have the “L” number changed in the PO.
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12. Is Delivery responsible for delivering large pieces of equipment or furniture that will not fit in an elevator, through doorways, or hallways?
No, these potential problems should be anticipated and arrangements made during the purchasing process.
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13. Is Delivery responsible for installation before, during, or after delivery of merchandise?
No, please make installation arrangements during the purchasing process.
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14. Why are my packages still being delivered to my old location?
When a department or person moves, several areas need to be notified of the change. These include your EDS Administrator as well as Delivery and Central Receiving. To get your default delivery location changed in PeopleSoft, a trusted requestor from your department must complete an IRAM form. Contact Acquisitions Problem Resolution Desk at 747-8025 for further instructions. To get your personal information changed in the on-line directory, go to the intranet homepage and find your information. Click the “Edit” button to make the changes. It is helpful to put your “L” number in parenthesis next to the room number, in the room number field. Central Receiving uses this directory to find your campus location for non-PO shipments.
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15. Who can I call to have my furniture moved from one office to another?
Please call Facilities Operations and Management (FOAM), at 772-1586.
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16. Who can I call to move my office or department from one building to
another?
Please call FOAM, at 772-3500.
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17. How can I find out my delivery code?
Your departmental EDS Administrator can help you with this. If you need additional assistance, please call Delivery, at 772-5322.
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18. How do I get a new delivery code?
Your departmental EDS Administrator can help you with this. If you need additional assistance, please call Delivery, at 772-5322.
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19. I need to have my full recycling bags picked up?
Please call the service provider, at 772-5326.
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20. Who can I call to have toner cartridges picked up for recycling?
Please call Delivery, at 772-5327.
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