Materials will be delivered to the designated receiving area for the department indicated on the package or purchase order, unless other delivery instructions are received prior to the receipt of the material in Central Receiving. 

Delivery’s responsibility for the delivery is complete upon obtaining a signature for the merchandise from the department.  Subsequent relocations and/or installations of the material are the responsibility of the requesting department.

Once a package has been delivered to the department, a representative must inspect the contents as soon as possible (ideally, within 24 hours) for concealed damage, unidentifiable items, items not conforming to specifications or other discrepancies.  Retain all packing materials for inspection by the freight inspectors if there is a problem to be reported.

If the material or equipment must be installed to verify if it is acceptable, the department should arrange to have this procedure completed as soon as possible.

If there is damage, please contact Central Receiving, at 772-5340, for assistance in filing a claim with the carrier.  If a shipment is not correct, please follow these procedures:

•   Small Order System (SOS) Purchase Order changes, please e-mail your changes     to purchsos@utmb.edu or fax to 747-8030.
•   Formulary orders, please call the Problem Resolution Desk, at 747-8025.
•   Materials Management orders, please call the Customer Service Desk, at
    772-5364.
•   Orders placed by Acquisition, please mail (to route 0905), fax (to 747-8030), or
    e-mail your buyer in Acquisition stating the problem. The responsible buyer will     issue a change order to the vendor.