To use the FAQ page, click on the desired question to go to its description. If you have a question that is not on the list, or would like to recommend a question, please contact us and let us know.
1. Where is the USPS Postal Contract Station located?
2. What contact information should I use for Mail Services?
3. What is the cost to rent a mail box?
4. Does Mail Services sell money orders?
5. Can I pay for services I obtain from Mail Services with credit cards or personal
checks?
6. Can a department purchase stamps?
7. Is postage billed to a department?
8. How do I obtain an FRS account number to pay for postage?
9. If I am going to use a new account number, what do I need to do?
10. Will my mail go out today?
11. Do you handle Express Mail?
12. I want to send mail registered or express, can I send it with my Mail Carrier?
13. How can I find out mailing requirements, or the format for sending business reply
mail or a non-profit bulk mailing?
14. What should we do if personnel in our department are moving to another area, we
are changing our department’s location, or we need to establish a new mail stop?
15. I have relocated on campus, but my address on incoming campus or U.S. mail still has my former address. What should I do?
16. What is the proper addressing format or size requirement for sending a mailing?
17. I would like to ask a question or make a comment regarding service provided by
my Mail Carrier. Whom do I call?
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1. Where is the USPS Postal Contract Station located?
1st floor, east section of Rebecca Sealy Hospital.
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2. What contact information should I use for Mail Services?
For Mail Center Operations, please call 747-3268.
For the USPS Postal Contract Station, please call 747-3262.
Mail Center Operations fax: 747-3270.
Mail Services mail route: 0102.
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3. What is the cost to rent a mail box?
$9.00 per quarter (or $3.00 per month), with a 3-month minimum to start.
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4. Does Mail Services sell money orders?
Yes. Money orders may be purchased at the USPS Postal Contract Station. The cost is $ .90 each for money orders up to $500.00 and $1.25 each for money orders from $501.00 to $1000.00.
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5. Can I pay for services I obtain from Mail Services with credit cards or
personal checks?
The USPS Postal Contract Station does not accept personal checks or credit cards. Cash and UTMB checks are accepted. For mail box rental, you may pay with cash or a personal check.
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6. Can a department purchase stamps?
Yes, but only with an OCR check (UTMB check).
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7. Is postage billed to a department?
Yes, using an FRS account number.
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8. How do I obtain an FRS account number to pay for postage?
Contact your departmental administrator for the account number.
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9. If I am going to use a new account number, what do I need to do?
Send Mail Services a letter of authorization that gives you permission to use that new account number. It can be done by email as well to:
ppistone@utmb.edu
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10. Will my mail go out today?
Yes, the last pickup is at 5:00 p.m.
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11. Do you handle Express Mail?
Yes, the Contract Station provides the same services as any regular U.S. Post Office.
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12. I want to send mail registered or express, can I send it with my Mail
Carrier?
No. Since these items require special processing and have specific deadlines, they must be brought to the Contract Station window to ensure acceptance.
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13. How can I find out mailing requirements, or the format for sending business
reply mail or a non-profit bulk mailing?
Always check with the Mail Center (call 747-3268 for assistance) for help with verifying formats and requirements for both bulk mailings and business reply mail. You can also refer to page 7 in the Mail Services User Guide for more information.
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14. What should we do if personnel in our department are moving to another
area, we are changing our department’s location, or we need to establish a
new mail stop?
When updating the changes to phone extensions in HRMS, be sure to update the mail route(s) as well. You must also complete the Route Relocation Request form and submit it to Mail Services. When the need arises to establish a new mail stop, please contact Mail Services for assistance. In addition, individuals may also verify and/or update their own mail routes and other contact information using the web directory available at :
http://iram.utmb.edu/directory
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15. I have relocated on campus, but my address on incoming campus or U.S.
mail still has my former address. What should I do?
Have your departmental administrator update the FPHO Distribution mail route for delivery since this updates the campus mailing lists. On other lists or incoming mail sent via U.S. mail, please notify your correspondents directly so that your address will be updated and your mail delivery expedited.
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16. What is the proper addressing format or size requirement for sending a
mailing?
Please refer to either the Mail Services User Guide, USPS guidelines (available at www.usps.gov) or call Mail Services for assistance.
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17. I would like to ask a question or make a comment regarding service
provided by my Mail Carrier. Whom do I call?
Please call the Mail Services Team Captain, at 747-3268. Or, complete the on-line Customer Feedback form.
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