Service Lines

Business Product

Trigger

Standard

Customer Communication

Beginning-to-end service request updates.

Comments entered by SAS in a service request automatically generates an email to the customer who submitted the service request.

Before the service request is marked Complete the SAS employee assigned the service request should enter at a minimum:
Date the request is being started
Date submitted for necessary approvals
Date and system generated transaction numbers (if any) for completed transactions.
Examples:

• Requisition number
• Purchase order number
• Travel authorization number
• Expense report number
• Voucher number
• Voucher PAID status date

Timekeeping

Recorded leave request.
Recorded time entry correction.

SAS Online – request is on the SAS worklist by noon Friday before Payday Monday.

All transactions are entered before final sign-off in KRONOS.

Pre-Travel Services

PeopleSoft Travel Authorization and signoff per policy.

SAS Online – request indicating trip dates is on the SAS worklist prior to the trip.

Create PSFT travel authorization form and route for Approval within 3 working days; expedite approval if not received with 24hrs after submittal.  

Pre-Travel Services

Registration fee payment.

SAS Online – request indicating registration deadline is on the SAS worklist and supporting documentation is received in SAS five days prior to the deadline.

Conference registration is processed as time sensitive per registration deadline.

Pre-Travel Services

Confirmed airfare, lodging, and rental car reservations (as needed).

PSFT Travel Authorization Approval Form

Book travel arrangements after receipt of approval within 3 working days unless otherwise time sensitive.

Procurements

Accurate purchase requisitions;  direct orders (e.g., Boise or under $1,000)

SAS Online – service request to place an order for a good or service is on the SAS worklist with any vendor time requirements to secure the purchase noted.

Requisition created and sent for funding approval within 3 working days. Expedite approval if not obtained within 24hrs.

Reimbursements and
Payments

Accurate travel, employee reimbursements or vendor payment processed (Non-PO Voucher).

SAS Online – service request for a reimbursement is on the SAS worklist, and all supporting documentation received in SAS.

Expense Report or Non-PO Voucher created and submitted for approval within 3 work days after receipt. Expedite approval if not received within 24hrs; Monitor voucher for Paid and Posted status.

Account Reconciliation

Revenues and charges for billing uploads posted:

• Xerox
• Freight

Invoices, spreadsheets created, billing downloaded.

Uploads and payments reconciled to ledger by mid-month.

HCM Manager Self Service (MSS)

Completed personnel transactions in HCM MSS for Logistics and IS.

SAS Online – service request is on the SAS worklist with time requirements noted.

The update is completed, prioritized and processed within 5 work days unless otherwise time sensitive.

HCM Talent Acquisition Management (TAM)

Posted positions in HCM TAM for Logistics and IS.

SAS Online – service request is on the SAS worklist with time requirements noted.

The required information is in HCM processed within 5 work days unless otherwise time sensitive.

HCM Core

Transactions completed in core for all BASAS EAST customers.

Transactions submitted through MSS and TAM or by email with additional information such as spreadsheets.

Priority after KRONOS.

Reports

KRONOS, FMS or HCM queries in Excel format.

SAS Online – service request is on the SAS worklist with time requirements noted, or standing routine request.

Departments receive requested report within one week of report cut-off date.