integrity
compassion respect
MISSION STATEMENT
To further an environment that
supports and measures professionalism.
VISION STATEMENT
We are accountable to each other and those we serve.
Professionalism Committee
Brand Vision
UTMB - You
Treat Me Best
The following multi-year goals were
selected by the Professionalism Committee to support the Mission/Vision:
1) Advance understanding of professionalism as defined by the UTMB
Professionalism Charter;
2) Improve professionalism by developing and endorsing strategies that
identify, measure and address professionalism; and
3) Implement processes that eliminate all unprofessional behaviors.
_________________________________________________________________________
2011 PROFESSIONALISM SUMMIT
Featuring Keynote Speaker Gerald Hickson, MD
Vanderbilt University Medical Center and Director for the
Vanderbilt Center for Patient and Professional Advocacy
"A Complementary Approach to Professionalism: Identifying, Measuring
and Addressing Unprofessional Behaviors"
Pictured from left to right: Rebecca Saavedra, EdD,
Co-Chair, Professionalism Committee,
keynote speaker Gerald Hickson, MD,
David L. Callender, MD, UTMB President, and
Alice Anne O'Donell, MD, Co-Chair, Professionalism Committee
Sponsored by:
The President's Office
The John P. McGovern Distinguished Chair in Oslerian Medicine
The Oliver Center for Patient Safety and Quality Healthcare
The School of Nursing
Dr. Kris Gugliuzza
_______________________________________________________________________
2009-2011
Professionalism Timeline
_______________________________________________________________________
2009 Professionalism Summit
On April 8, 2009, UTMB held the second
Professionalism Summit hosted by the President's Office and the Professionalism
Committee. The keynote speaker was David C. Leach, M.D., retired Executive
Director of the Accreditation Council for Graduate Medical Education.
Dr.
Leach's videotaped presentation can be accessed below:
If you'd like a copy of Dr.
Leach's PowerPoint presentation, please click on this link:
Creating a
Culture of Professionalism: Reconnecting Soul and Role.
2008 Professionalism
Committee Retreat
Thursday, August 14, 2008
7:30 a.m. - 11:00 a.m.
6.306 President's Conference Room
Administration Building
Professionalism Presentations
July 17, 2008 - Dr. Kirk Smith
Professionalism and Cultural Competency
June 5, 2008 - Dr. Thomas Blackwell
Blackwell Presentation
Resident Evaluation
Faculty Evaluation
Nurse Evaluation
May 15, 2008 - Doug Stark
Professionalism and You Count
April 3, 2008 - Suzanne Peloquin
The Enculturation Process Related to Professionalism in the SAHS
March 6, 2008 - Anne Frye
Data Collected from Medical Students: Course and Clerkship
Evaluations
Professionalism Data Summary
February 21, 2008 - Michael Ainsworth
Early Concern Notes
February 21, 2008 - Vince Loffredo
SON Professionalism
Poster
Professionalism Evaluations
February 7, 2008 - Barbara Stripling
Medical Staff Office Data
Hickson, Gerald - November 2007 Academic Medicine:
A Complementary Approach to Professionalism
PROFESSIONALISM PROJECT
AWARDS
The Professionalism Committee recently sought proposals for the 2010
Professionalism Project Awards. These awards were created to increase
the discussions and activities around the commitments of the UTMB
Professionalism Charter across the campus. Three to five Professionalism
Project Awards (not to exceed $10,000 each) were available to entities,
departments and/or work groups to fund initiatives that target one or more
of the UTMB Professionalism Charter Commitments.
The UTMB Professionalism Charter outlines 12 commitments that everyone at
the institution is asked to follow. These commitments outline the
expectations of a UTMB culture that values integrity, compassion, and
respect. The commitments are to:
- Professional Responsibilities
- Improving Access to Education and Health Care
- Service
- Diversity
- Quality
- Professional Competence
- Maintaining Appropriate Relations
- Confidentiality
- Managing Conflicts of Interest
- Honesty
- Knowledge
- Responsible Use of Resources
The projects include the participation of employees from all
levels and include interprofessional and/or cross-functional
initiatives.
The Professionalism Committee reviewed the
proposals and selected three (3) winners. Awardees have one year to complete
their projects and will be expected to present their work in an
institution-wide Professionalism Summit that will be held in April 2010.
The Summit will include selected presentations by those areas whose
projects are of broad interest and serve as models that can be replicated by
other areas in the institution. Each group that received an award will also
be asked to participate in a poster session. At the culmination of the
yearlong project, projects will be judged and the most innovative and
effective initiative will be selected for a prestigious President’s
Professionalism Award.
2010 PROFESSIONALISM PROJECT AWARD WINNERS
Develop Professionalism Impact Customer Service/Learn Model Teach
($7,483) - Create and pilot a leadership development program at Victory
Lakes Specialty Care Center that equips leaders with tools to develop a
culture of professionalism, supports leaders to train their staff, and hold
them accountable to uphold the commitments of the UTMB Professionalism
Charter and Professionalism Agreement. This program will result in a
more productive professional working environment, a greater patient
experience and improved patient satisfaction. Monthly Development
Forums will focus on commitments to: quality, professional
responsibilities, responsible use of resources, maintain appropriate
relations, and professional competence. The success of the program
will be based on the ability to create a professional environment that
positively impacts customer service. PowerPoint Presentation:
Learn-Model-Teach
Project Team Members: Bonnie Benkula and Orson Wells
Texas City Family Health Clinic Process Initiatives ($5,000) - This
project is a partnership between Physicians, Nurses and Support Staff to
improve the patient experience at TCFHC, and links to the Professionalism
commitments of Service and Responsible Use of Resources. Patient
satisfaction scores drove the investigation on what was causing the concerns
reported in the Press Ganey scores.
The cross-functional team is working on process flow issues and variability
within the clinic; several opportunities for improvement that would benefit
patients and staff have been identified. TCFHC has noted specific
concerns related to timely return of incoming patient phone calls; data is
being collected on volumes and turnaround times by call type. The
goals are to establish standardized processes on how the various types of
calls are to be handled; consistently communicate the processes to the
patient and/or their requesting party; and develop metrics that TCFCH can
monitor.
TCFHC's hypothesis is that implementing standardized processes will (a)
improve the patient education process, (b) reduce some of the administrative
burden on the physicians and nurses and (c) reduce duplicate requests
received from third parties (home health, medical supplies, etc.).
PowerPoint Presentation:
TCFH Professionalism
Project Team Members: A. Bell-Gray, P. Havlen, L. Gatson, A. Kelm, et
al.
Training for Ethics and Professionalism in Clinical Decision Making
($5,000) - This project supports introducing professionalism and ethics
curriculum to training for multidisciplinary health care providers (HCPs) in
the UTMB Life Support Education Lab. Training provides professional
and competent care during cardiac life support procedures. Currently,
curriculum focus (CPR/ACLS) has been on technical aspects of care, and an
identified gap is typing in principles of professionalism and ethical
decision-making into related curriculum. A professionalism and ethics
multimedia curriculum module will impact a broad spectrum of health care
providers who receive CPR/ACLS training.
Second Life's engaging technology is a three-dimensional online
virtual world. It is frequently used for educational simulation.
We will build and screen capture scenarios in the existing virtual John
Sealy Hospital, creating multimedia movies of real life dilemmas for classes
to review, make decisions, and see consequences of their choices.
Second Life will be used to "thread" principles of professionalism into the
required curriculum. The challenge to keep programs interesting is met
by engaging students with interactive multimedia. By presenting brief
case studies using this technology, we can create a low-cost adjunct to a
foundation, building upon ideals of professionalism and competence.
This provides "virtual ethical dilemma(s) for discussion in life-support
classes for multidisciplinary health care providers. Link to
Professionalism Project Page:
http://galvestontexas.com/UTMBPROF/
Project Team Members: Stephanie Evans, Catherine Ivash, Ellen Adriance,
Nathan Jones.
2008 PROFESSIONALISM PROJECT AWARD
WINNERS
Student Readers’ Theater Series ($5,000) – Student reading scripts
incorporating research through exploration of relevant topics.
PI: Cheryl Kaplan, Institute for the Medical Humanities
Clinics Education and Training Mentor Program ($5,000) – Mentoring
program for OSAs (outpatient support associates).
PI: Sandra Tillis, Clinics Education and Training
Cost Effective Care Seminar Series ($3,600) – Provides information about
patient and institution incurred costs.
PI: Neisha D’Souza and Katrina Leonard, School of Medicine
Daily Reminders of Professionalism: The Medical Student Academic Calendar
Project ($1,840) – Calendar featuring photographs and feature one of the 12
Professionalism Charter commitments.
PI: Judith Rowen and Brook Hyatt, Pediatrics
K.E.E.P. Our Promise ($5,000) – An interdisciplinary course and a direct
intervention/service learning program.
PI: Jason Glenn, Institute for the Medical Humanities
Changing the Culture of Medical Education ($5,000) – A system to evaluate
medical professionalism and humanism, provide a comparative analysis of
assessment results.
PI: Sandra Riegle, Institute for the Medical Humanities
For more information contact the Office of the President via
email at sllashwa@utmb.edu or phone
at ext. 21901.
