Revenue Cycle Operations
Admitting & Registration
Cash Receipting
Pre-certification
Patient Financial Services
Financial Assistance Policies & Billing Information
Admitting & Registration Services Welcome
- Admitting Inpatient Registration - registration of hospitalized patients.
- Ancillary Planning Office - registration of patients having outpatient ancillary procedures i.e., cardiology procedures, gastroenterology procedures, sleep study procedures, etc...
- Day Surgery Planning Office - registration of patients having planned day surgery procedures being performed in the main O.R.
- Emergency Room Registration - registration of patients treated in the Emergency Room.
- Financial Counseling - handle all unsponsored referrals made to UTMB and the processing of applications for charity discounts.
Download the overview workflow for ARS (PDF).
- Inpatient Registration
- Ancillary Planning Office
- Day Surgery Planning
- ER Registration
- Financial Counseling
Our Services
Admitting Inpatient Registration provides verification of benefits for hospitalized patients and responsible for the administration of compliance requirements, distribution of deposit requests and timely notification of admission to managed care payers. We also perform financial screening of unsponsored patients this includes:
- Patent Interview - Review for current insurance coverage (Some pt’s may appear unsponsored but may have new insurance Information to provide.)
- Eligibility screening for third Party reimbursement programs (i.e. Medicaid, CIHC, SSI, Crime Victims, etc...)
- Eligibility screening for a UTMB Financial Indigent discount that includes asset testing
- Processing referrals for unsponsored healthcare
- Educating the patients of their responsibilities
Download the workflow for this service (PDF).
| Name | Title | Phone |
|---|---|---|
| F. Ruben Escamilla | Associate Director | 409-772-1579 |
| Nancy Polk | Senior Manager | 409-747-4726 |
| Main Number | 409-747-4785 | |
| Fax Number | 409-747-4770 |
Admitting Ancillary Planning Office
Admitting Ancillary Planning Office verifies benefits, ensures that referrals are in place, quotes and collects deposits for outpatient procedures. Specific duties include:
- Verification of effective dates, benefits and patient liability
- Coordination with various service areas for scheduling issues
- Obtain referrals when not in place
- Coordination with Pre-cert Department for prior authorization requirements
- Advanced Point of Service Collections
Download the workflow for this service (PDF).
| Name | Title | Phone |
|---|---|---|
| F. Ruben Escamilla | Associate Director | 409-772-1579 |
| Jan Alsobrook | Senior Manager | 409-747-7851 |
| Taya Paysee | Team Leader | 409-747-7745 |
| Main Number | 409-747-7750 | |
| Fax Number | 409-747-7719 |
Admitting Day Surgery Planning Office
Performs financial screening that includes the following:
- Patient Interview
- Review for Current Insurance Coverage
- Eligibility screening for third Party reimbursement programs (i.e. Medicaid, CIHC, SSI, Crime Victims, etc...)
- Eligibility screening for a UTMB Financial Indigent discount that includes asset testing
- Processing referrals for unsponsored healthcare
- Establish the Invision Episode of Care and manage the extension process
- Educating the patients of their responsibilities
Download the workflow for this service (PDF).
| Name | Title | Phone |
|---|---|---|
| F. Ruben Escamilla | Associate Director | 409-772-1579 |
| Jan Alsobrook | Senior Manager | 409-747-7851 |
| Shirley Foreman | Team Leader | 409-747-4777 |
| Main Number | 409-747-1509 | |
| Fax Number | 409-747-4791 |
Admitting Emergency Room Registration
Admitting Emergency Room Registration performs the registration of al patients being treated in the Emergency Room while abiding by all EMTALA regulations. Specific duties include:
- Support the triage arrival process by performing a quick registration which omits all financial questions in observance of EMTALA guidelines.
- Support the Minor Emergency Room Treatment Area by providing a thorough Financial Screening to determine ability to pay and collect associated co-payments.
- Support the Emergency Room Trauma arrival process by performing a quick registration which omits all financial questions in observance of EMTALA guidelines.
- Disposition of all patients being discharged from the Emergency Room, this includes a patient interview, verification of insurance benefits, financial screening and point of service collections
Download the workflow for this service (PDF).
| Name | Title | Phone |
|---|---|---|
| F. Ruben Escamilla | Associate Director | 409-772-1579 |
| Gretchen Hall | Senior Manager | 409-772-6991 |
| Main Number | 409-772-7679 | |
| Fax Number | 409-747-3455 |
Financial Counseling
UTMB Financial Counseling performs financial screening that includes the following:
- Patient Interview
- Review for Current Insurance Coverage
- Eligibility screening for third Party reimbursement programs (i.e. Medicaid, CIHC, SSI, Crime Victims, etc...)
- Eligibility screening for a UTMB Financial Indigent discount that includes asset testing
- Processing referrals for unsponsored healthcare
- Establish the Invision Episode of Care and manage the extension process
- Educating the patients of their responsibilities
Download the workflow for this service (PDF). Visit the Financial Counseling web site.
| Name | Title | Phone |
|---|---|---|
| F. Ruben Escamilla | Associate Director | 409-772-1579 |
| Nancy Polk | Senior Manager | 409-747-4726 |
| Karina Garcia | Senior Financial Counselor | 409-772-1502 |
| Main Number | 409-772-6464 | |
| Fax Number | 409-747-9900 |