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Admitting & Registration Services: Welcome

Our Services

Admitting Inpatient Registration provides verification of benefits for hospitalized patients and responsible for the administration of compliance requirements, distribution of deposit requests and timely notification of admission to managed care payers. We also perform financial screening of unsponsored patients this includes:

  • Patent Interview - Review for current insurance coverage (Some ptís may appear unsponsored but may have new insurance Information to provide.)
  • Eligibility screening for third Party reimbursement programs (i.e. Medicaid, CIHC, SSI, Crime Victims, etc...)
  • Eligibility screening for a UTMB Financial Indigent discount that includes asset testing
  • Processing referrals for unsponsored healthcare
  • Educating the patients of their responsibilities

Download the workflow for this service (PDF).

Contact List
Name Title Phone
F. Ruben Escamilla Director 409-747-1152
Nancy Polk Senior Manager 409-747-4726
Main Number   409-747-4785
Fax Number   409-747-4770

Admitting Ancillary Planning Office

Admitting Ancillary Planning Office verifies benefits, ensures that referrals are in place, quotes and collects deposits for outpatient procedures. Specific duties include:

  • Verification of effective dates, benefits and patient liability
  • Coordination with various service areas for scheduling issues
  • Obtain referrals when not in place
  • Coordination with Pre-cert Department for prior authorization requirements
  • Advanced Point of Service Collections

Download the workflow for this service (PDF).

Contact List
Name Title Phone
F. Ruben Escamilla Director 409-747-1152
  Senior Manager 409-747-7851
Taya Paysee Team Leader 409-747-7745
Main Number   409-747-7750
Fax Number   409-747-7719

Admitting Day Surgery Planning Office

Performs financial screening that includes the following:

  • Patient Interview
  • Review for Current Insurance Coverage
  • Eligibility screening for third Party reimbursement programs (i.e. Medicaid, CIHC, SSI, Crime Victims, etc...)
  • Eligibility screening for a UTMB Health Financial Indigent discount that includes asset testing
  • Processing referrals for unsponsored healthcare
  • Establish the Invision Episode of Care and manage the extension process
  • Educating the patients of their responsibilities

Download the workflow for this service (PDF).

Contact List
Name Title Phone
F. Ruben Escamilla Director 409-747-1152
  Senior Manager 409-747-7851
Shirley Foreman Team Leader 409-747-4777
Main Number   409-772-1509
Fax Number   409-747-4791

Admitting Emergency Room Registration

Admitting Emergency Room Registration performs the registration of al patients being treated in the Emergency Room while abiding by all EMTALA regulations. Specific duties include:

  • Support the triage arrival process by performing a quick registration which omits all financial questions in observance of EMTALA guidelines.
  • Support the Minor Emergency Room Treatment Area by providing a thorough Financial Screening to determine ability to pay and collect associated co-payments.
  • Support the Emergency Room Trauma arrival process by performing a quick registration which omits all financial questions in observance of EMTALA guidelines.
  • Disposition of all patients being discharged from the Emergency Room, this includes a patient interview, verification of insurance benefits, financial screening and point of service collections

Download the workflow for this service (PDF).

Contact List
Name Title Phone
F. Ruben Escamilla Director 409-747-1152
Gretchen Hall Senior Manager 409-772-6991
Main Number   409-772-7679
Fax Number   409-747-3455

Financial Counseling

UTMB Financial Counseling performs financial screening that includes the following:

  • Patient Interview
  • Review for Current Insurance Coverage
  • Eligibility screening for third Party reimbursement programs (i.e. Medicaid, CIHC, SSI, Crime Victims, etc...)
  • Eligibility screening for a UTMB Financial Indigent discount that includes asset testing
  • Processing referrals for unsponsored healthcare
  • Establish the Invision Episode of Care and manage the extension process
  • Educating the patients of their responsibilities

Download the workflow for this service (PDF). Visit the Financial Counseling web site.

Contact List
Name Title Phone
F. Ruben Escamilla Director 409-747-1152
Nancy Polk Senior Manager 409-747-4726
Karina Garcia Senior Financial Counselor 409-772-1502
Main Number   409-772-6464
Fax Number   409-747-9900