Our Mission

Hospital Patient Financial Services provides a culture of excellence built around outstanding service by collecting hospital patient revenue through accurate and timely billing, customer service, eligibility and collections to ensure optimal reimbursement on behalf of our customers.

Our Promise

We are committed to providing the very best patient financial services to all of our patients. We are also working hard to make it easier for our patients to understand our hospital billing processes. This site addresses a number of common financial and billing questions.

If you do not find the information you need, please contact one of our Customer Service Account Specialists at (409) 747-1099 or 800-435-1871.

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Contact Us

You may contact our office directly at HPFS.epay@utmb.edu or by phone at:

Customer Service

(409) 747-1099 or 800-435-1871

All Other Calls

(409) 747-1000