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Revenue Cycle Operations

Department Contact Information
Type of Call Contact Phone
Patient Calls Customer Service (409) 747-1099 or 800-435-1871
All Other Calls Main Department Number (409) 747-1000
Billing Services
Name Area Title Email
Michelle Hopkins Billing Services Associate Director mhopkins@utmb.edu
Glenda Reyna Hospital & Professional Billing Sr. Manager Patient Accounts greyna@utmb.edu
Faith La Day Specialty Billing & Provider Enrollment Sr. Manager Patient Accounts flladay@utmb.edu
Denials Management
Name Area Title Email
Cheryl Arnold Denials Management Associate Director caarnold@utmb.edu
Marianne Getschmann Billing / Denials Sr. Manager Patient Accounts mgetschm@utmb.edu
Lisa Swackhamer Medicaid Denials Sr. Manager Patient Accounts loswackh@utmb.edu
Linda Venzke Clinical Denials / RAC Audits Sr. Manager Patient Accounts lvenzke@utmb.edu