Frequently Asked Questions

  1.   What about security?
  2.   Where can I dial into UTMB from?
  3.   What does the modem pool cost?
  4.   Don't I need local dialup access to get all UTMB services, e.g. Online Library journals?
  5.   I am having problems reading my email with Outlook Web Access.  What can I do?
  6.   What kind of modem should I get?
  7.   Where can I get help with this stuff?
  8.   Can I dial into the UTMB modem pool from Conroe?
  9.   Can I browse the UTMB network servers?
       
       
       

  1.   What about security?
      Security is important whenever you connect to the internet, especially for DSL and cable modem connections.  You should consider some kind of firewall to isolate your PC from the internet, either software- or hardware-based.

  2.   Where can I dial into UTMB from?
      UTMB maintains modem pools in the local 409 areacode and in the 281/713 areacode.  Limited access is also available via a 800 number.  Some areas offer "metro" lines that allow you to dial 281/713 numbers as local calls;  this gives you local-call access to UTMB.

  3.   What does the modem pool cost?
No cost, it's free.  Long distance charges apply if the connection is not a local call.

  4.   Don't I need local dialup access to get all UTMB services, e.g. Online Library journals?
Some campus access is limited to UTMB's local IP numbers (including the modem pool).  However resources that are meant to be used by UTMB students, faculty, and staff, no matter where they are located, will still be available.  The Moody Medical Library operates a proxy server that allows any UTMB user with an email account to access online resources;  there are a few electronic resouces in the library that can only be used in the library building, but the majority are available via proxy.

  5.   I am having problems reading my email with Outlook Web Access.  What can I do?
First call the IS Help Desk at (409) 772-5200.  Then you may want to consult Microsoft's OWA Troubleshooting Whitepaper.

 

Troubleshooting Tips

 

Connecting Home | Internet Service Provider | Modem (Dialup) | DSL/Cable | FAQ
 Search | Directories | Toolbox | Facts & Figures | University Services  | News | Employment | Contact | Site Map 
UT System | Reports to the State | Compact With Texans | Statewide Search
 
This site is maintained by Academic Resources - Academic Computing.

Copyright ©  2001  The University of Texas Medical Branch. Please review our privacy policy and Internet guidelines.