Troubleshooting Outlook Web Access
See http://support.microsoft.com/support/exchange/content/whitepapers/owa_tshoot.asp for information on OWA problems.
Setting up your PC for 10 digit dialing
Area codes 281, 713, and 832 now require 10 digit dialing even for local numbers. Here's the information needed to configure your PC for 10 digit dialing.
Troubleshooting your Dialup Connection
Confirm that your dialup connection is installed correctly, by reviewing the manual instructions for installing connection manager.
See http://www2.utmb.edu/remoteaccess/trouble.html for more troubleshooting information.
Troubleshooting your E-mail
Email Addresses and Aliases
Your default email address is formed from your first and middle initials and up to 6 characters of your last name. You have also been assigned an email "alias" which is your username followed by "@utmb.edu". An email alias can point to your email account, wherever it may be; thus it is the preferred address to provide to off-campus parties. You can also request a second alias, e.g. first.last@utmb.edu; the second alias must contain a period character. Call the IS Help Desk at 772-5200 to request a second email alias. To find other marlin email addresses, type mailname at the marlin $ prompt followed by some part of the users name, e.g. "mailname smith" will list all users with smith in their name and/or username.
Where to Read Email
There are several places on campus where students can access personal computers to access their email. These include the Moody Medical Library, the Educational Support Center, SAHS Learning Resource Center, and the Student Center.
POPmail
POPmail is based on the Post Office Protocol, developed to allow a central computer to serve as a Post Office and to allow client programs to connect to the Post Office to receive email. This is analagous to receiving your US mail via a postal box at a US Post Office; your mail is put into your box; you do not have to be present when you mail arrives, etc. POPmail requires a POP server to deliver your mail and an Internet-standard SMTP server to send mail (marlin provides both services). There are a great many freely-available POPmail clients, including:
These programs provide email reading on IBM PC, Macintosh, and Unix-based computers. Any of these client programs can connect to your Exchange email account and download mail to your PC. Since POPmail downloads mail to your PC, it is appropriate only for reading mail from a single PC. POPmail also handles attachments. For information on configuring POPmail see the Client Software web document on the UTMB Exchange Email web page.