Ombudsman Service

Suite 2.110, Lee Hage Jamail Student Center
(409) 747-4820

WHAT IS AN OMBUDSMAN?

An ombudsman is a neutral third party designated by the University to hear University-related grievances brought forth by students. An ombudsman can listen to and discuss student concerns, questions, or complaints, explain University policies, and provide information and/or referrals to help resolve the student's problem in an objective and non-threatening manner.

WHAT TYPES OF PROBLEMS DOES THE OMBUDSMAN HANDLE?

An ombudsman can handle various academic and non-academic concerns, such as fee payment, housing, financial aid, grades, professors, parking and other university-related issues. Confidentiality is assured.

DOES UTMB HAVE AN OMBUDSMAN?

UTMB’s Ombudsman Office is located in the Lee Hage Jamail Student Center (next to Old Red) you may drop by, make an appointment or contact:

• Dr. Rebecca Saavedra, Associate Vice President for University Student Services at 409.747.4820; rsaavedr@utmb.edu   or
• Ms. Jodean Schmiederer, Director of Student Life at 409.772.1996; jkschmie@utmb.edu

If you are a UTMB student and would like to register a complaint or receive further information, contact Rebecca Saavedra, Ed.D.

For the official policies of UTMB and the UT System that pertain to students, please visit the following sites:

• UTMB Institutional Handbook of Operating Procedures
• Rules and Regulations of the Board of Regents of the University of Texas System