Student Wellness Point of View Survey

Student Wellness offers students an opportunity to anonymously evaluate the services they receive.  Below are the results of surveys completed September 1, 2006 through August 31, 2007.   There were 404 completed surveys.

• 92% of students seen report being seen within 10 minutes of their appointment time.
• 57% of students reported that they are always able to get appoints when they choose and 43% report they are sometimes able to get appointments when they choose.
• 100% of students report being greeted in a friendly manner on arrival at Student Wellness.
• 96% of students report the quality of overall services as very good or excellent.
• 100% of students report they would recommend Student Wellness to other students.

 Profile of students reporting

80% female        20% male

Open ended question – Is there anything Student Wellness staff can do to improve the care or services provided for you?

Responses:

• I think you all are doing a wonderful job, thanks!
• Better insurance offered by UTMB for students…
• Great service!!!
• No, so far this has been good.
• You do a great job!
• Excellent
• Only one thing I can think of is work to make more appointments available
• Staff was very helpful and friendly
• Thanks for doing such a terrific a job
• Waited awhile but the provider was very thorough
• I have no complaints
• Every person is very helpful and kind. Keep up the good work!
• Nothing I can think of. Every aspect of appointment was great. When I needed to reschedule my TDAP due to shortages, I was called in advance prior to arriving to the clinic for my appointment.
• The nurse practitioner (Maureen Wilder) did not have an appointment after me so she took the tile to wheel me out to my car. That was nice of her.
• Longer hours for those that cannot make weekday appointments
• Thanks, I’m glad you’re here.
• Ana and Rosemary are excellent providers and very skilled
• Greatest needle stick I have ever had... I was very impressed with Ms. Sowell.
• More available psychiatrists
• No, spectacular service already.  I showed up early since I was already on campus and was even seen early.
• Don’t have separate waiting room for counseling and health services. Use one waiting room.
• Why are the safe sex pamphlets only for straight people?
• Thanks for all you do for us!