United HealthCare - Frequently Asked Questions

Who can I talk with on campus if I have a question?

Terry Dick, director student wellness, can either answer your question or help you find the person with the answer.  You can reach her at student wellness 747-9508 or by email tdick@utmb.edu .

What is the annual deductible?

$300

What’s the least expensive way to get prescriptions filled?

If your prescription is written by a UTMB provider you can get your prescription filled at the UTMB pharmacy for a co-pay of $10 - $15 dollars.  If you have your prescription filled outside of UTMB you will need to pay the full amount and submit the documentation to United HealthCare for reimbursement. 

Is there a limit to the number of prescriptions I can get filled?

There is an annual prescription benefit limit of $1,000.

Where do I go for primary care?

The United HealthCare policy is an injury and sickness insurance plan.  Student wellness will provide your primary care services.  These services are covered by the medical services fee.  There is never a charge for professional services at student wellness.

Can I see a specialist?

After an evaluation in student wellness you may be referred to a specialist if indicated. The specialist services will be covered, if allowed by the United HealthCare plan, after you satisfy your annual deducible.  After paying the annual deductible you are responsible for 20% of the preferred provider allowance when you see a preferred provider and 40% of the allowable charge if you see an out-of-network provider.  Most UTMB providers are on the preferred provider list. 

Are pre-existing conditions covered?

Yes, if you have had continuous health insurance coverage prior to enrolling in United HealthCare.