What is my username and password?
Your username and password should be the same as your UTMB Web email username and password. If you are having trouble please call 409-772-5200 to get a new password. After getting a new password, you can change it here.
Please note that after your password is reset or changed that it may take a short period of time for the update to reach the Blackboard server.
Why do certain WebCT files have trouble downloading?
Limited security settings in Internet Explorer may restrict certain Blackboard features and cause you to recieve unnecessary warning prompts. To ensure that no security conflicts arise, add Blackboard to your trusted websites list.
- Go to the Tools menu and select Internet Options.
- Click the Security tab and then select the Trusted sites icon.
- Click the Custom Level button to configure individual security settings.
- In the Security Settings window, scroll down to the downloads section and enable Automatic Prompting for file Downloads
- Click OK and confirm the changes.
- Click the Sites button to open the Trusted Sites window.
- In the Add this website to the zone field, enter "*.utmb.edu" (without the quotes)
- Click Add and then OK to add the above URL your trusted sites list.
- Click OK
How do I enable cookies?
In Internet Explorer, if you add Blackboard to your trusted websites list as shown above cookies will be enabled.
To enable cookies in Mozilla Firefox:
- Click the Tools menu and select "Options..."
- The Options window will open. Click the Privacy icon to display privacy options.
- Click the cookies tab and check the box labeled "Allow sites to set cookies"
How do I disable a Pop-up blocker?
In Internet Explorer, click the Tools menu and select the Popup block option. Another menu opens with the "Turn off Popup Blocker" option. Clicking this option will disable your popup blocker for all sites. If you select the "Popup Blocker Settings" option you can specify individual sites that are allowed to use popups.
In Mozilla Firefox, click the Tools menu and select "Options." In the Options window click the content tab and uncheck "Block Popup Windows" to disable your popup blocker for all sites. Clicking the "Allowed Sites" button will let you specify individual sites that are allowed to use popups.
Why do I recieve "Session Already Running" errors?
You cannot open a new browser window using CTRL-N or File->New Window while logged in to Blackboard. If you are using Microsoft Internet Explorer on Windows, to run Blackboard in multiple browser windows, you must open a new instance of the browser and log in to WebCT with both browsers.
Download managers may also cause this problem when you attempt to download a file. Disable them and try again.
|
