Problems Logging On?

If you can login but get returned to the login prompt when you try to open your CE8 course: 1. Close ALL browsers (Mac users QUIT Safari or Firefox) 2. Open a new browser 3. Login 4. Click the Logout link at the top middle - see above 5. Close ALL browsers (Mac users QUIT Safari or Firefox) 6. Open a new browser 7. Login 8. Click on the course name If this does not allow you into the course call 409-772-8400 or come to room 402 of the Moody Medical Library.   Users should be sure to logout (2x if necessary) each time they use Blackboard. Blackboard has been working on the problem and we hope to get a solution soon. -- 2009-Aug-27  4:30 PM;  updated 2009-Sep-2 9:00 PM

If the login page does not accept your username and password and recycles back to an empty form or you get a red error bar with a certificate error, e.g. CLOSE ALL BROWSERS and retry the login.  For Mac users also QUIT the browser.  This may be prevented by logging out of Blackboard when not in use.  Also make sure your URL uses the full domain name, i.e. bb.utmb.edu, bb9.utmb.edu, or eclass.utmb.edu.

If you still can not log on to Blackboard, there may be a problem with your password or with your username. 

• Blackboard username:  Your Blackboard username is the same as your UTMB email username.
• Password:  Your  Blackboard password is the same as your UTMB email password.

You mayl not be able to log on to Blackboard until you are enrolled in at least one course.  If  you cannot log on after you are sure you should be able to, contact the HelpDesk at (409) 772-5200.

If your username/password is rejected 10 times, you will be locked out of both your Blackboard account and your email account.  Contact the HelpDesk at (409) 772-5200.

If you are able to log on to Blackboard but cannot see your course listed on the My Courses screen, contact your instructor or course coordinator.