Current, Recent and Past Administrative Residents and FellowsAdministrative Fellowship
UTMB has a rich history of successful Administrative Fellows and Residents. Many have stayed part of UTMB and many have found other opportunities throughout the nation. The following are current and past fellows and residents of UTMB Health System:
Taylor Duncan-Presson, Current Administrative Fellow
Taylor received her Bachelor of Arts in Psychology from Indiana University-Purdue University Indianapolis in Indianapolis, Indiana. She is currently pursuing a master’s degree in Health Services Administration at Xavier University in Cincinnati, Ohio with plans to graduate in May 2018.
Taylor is from a small town in Southern Indiana, where she mentors young women. She enjoys giving back to the community; she believes a passion for servanthood underpins the delivery of health care, because those who are dedicated to providing patient care demonstrate concern for others, focus on developing a relationship of trust with their patients, and believe in delivering a positive, patient-centered experience.
During her fellowship at UTMB, Taylor would like to gain experience in the operational functions of an academic medical center. Throughout the year, she would like to make rounds and shadow major components of the clinical, research and business enterprises. Her interests are in health system operations, quality improvement, and patient experience.
Prior to joining UTMB, Taylor completed the Planning & Market Analyst Internship at Cincinnati Children’s Hospital in Cincinnati, Ohio. Taylor chose UTMB for her fellowship experience because of its array of high-level services, its growing presence in Southeast Texas, and its many unique services, such as the university’s Correctional Managed Care program, BSL-4 Galveston National Laboratory, and Level 1 Trauma Center.
Matthew Johnson, Manager, Project Development & Support, Academic Enterprise
Matther served as the 2016-2017 Administrative Fellow for UTMB. He earned his Bachelor of Science in Kinesiology at Texas A&M University and his Master of Health Administration at the University of North Texas Health Science Center.
Matthew grew up in a family of caregivers. With his father a physician and his mother a Registered Nurse, Matthew and his brothers were destined for the field of health care. Following his two older brothers’ footsteps, but taking a slightly different path in the field, Matthew decided to pursue the business side of health care, an interest that grew during his undergraduate studies.
Matthew previously served as an intern for UT Southwestern Medical Center in Dallas, Texas and for John Peter Smith Health Network, a safety net hospital for Tarrant County, Texas. He chose UTMB Health because of its reputation on the Texas Gulf Coast and its unique characteristics and challenges that set it apart from most other health systems. He also sought the experience, dedication and mentorship that UTMB's senior leadership offers its Administrative Fellows.
In his current role as Manager of Project Development and Support, Matthew works on projects ranging from faculty compensation and onboarding to working with the administrators within the university. In this role, Matthew hopes to broaden his knowledge of Academic Medical Centers and become more familiar with the other aspects that are paired alongside the clinical mission
Sarah Jones, Business Operations Manager, Perioperative Services
Sarah served as the 2015-2016 Administrative Fellow for UTMB. Throughout her fellowship, she had the opportunity to work with staff on two new hospital openings, ANCC Magnet re-designation, policies and procedures, and several process improvement initiatives. She believes the sense of trust throughout the entire organization and a spirit of teamwork and collaboration distinguishes the UTMB fellowship experience from that of other organizations.
Coming from a medically underserved background, Sarah’s passion to serve others through a career in health care has been lifelong. Her interests include service-line business operations, population health management, and quality process improvement.
Sarah currently serves as the Business Operations Manager for Perioperative Services at UTMB. She earned her Bachelor in Biomedical Science at Texas A&M University and her Master of Health Administration at University of North Texas Health Science Center.
Michael Rape, Business Analyst, UTMB Hospital Galveston (TDCJ)
As the 2014-2015 Administrative Fellow, Michael assisted with Health System projects, monthly operational reports, recruitment, along with a number of committees across the institution.
He is currently an analyst at Hospital Galveston, the maximum-security prison hospital located on the UTMB campus. It is the first and only hospital specializing in offender care on the campus of a major medical center and teaching institution in the world.
Prior to UTMB, Michael interned at Main Line Health System in Bryn Mawr, Pennsylvania and Yale-New Haven Health System in New Haven, CT. He is a member of several national organizations, including Toastmasters International, Phi Beta Sigma Fraternity and the National Pan-Hellenic Council. In addition, he has been a mentor for such programs as Upward Bound and Brother-to-Brother.
He earned both his Bachelor of Science and Master of Science degrees in Health Services Administration from the University of Central Florida in Orlando, FL. He hopes to one day become a positive influence in the industry and help as many people as possible.
Mai Goss, Manager, Revenue and Reimbursement
Mai served as the 2013-2014 Administrative Fellow at UTMB Health. During the latter half of the fellowship, Mai had the opportunity to serve on the project team responsible for integrating a 60-bed community hospital. Mai continued to assist with integration needs after the completion of her fellowship. In her current role, Mai is responsible for providing managed care analytics for payer contract evaluations and negotiations, managing the patient estimates process, overseeing projects related to innovative payment arrangements with payers, and evaluating various business development opportunities for the organization. She also collaborates with Revenue Cycle and Revenue Integrity to ensure reimbursement efficacy of payer contracts.
Mai earned her Bachelor of Business Administration degree in Finance from Texas A&M University and Master of Health Administration degree from Texas A&M Health Science Center. During graduate school, Mai completed an internship with Scott & White Healthcare. She assisted the VP of Clinic Operations with developing an activation strategy to relocate multiple services, validating workflows and design concepts for the construction of a new clinic, evaluating various initiatives to reduce instrument sterilization turnaround time, and assessing the viability of implementing a patient centered medical home model for the organization. Mai is an active member of the Texas Gulf Coast Chapter of Healthcare Financial Management Association and received her Certified Healthcare Financial Professional (CHFP) designation in April 2016.
Rachel Murray, Business Manager, Liver Transplant Services, UTMB Health System
Rachel joined UTMB Health as an Administrative Fellow in 2012 after completing her Master of Health Administration at Texas A&M Health Science Center in College Station. Before obtaining her Masters, Rachel received a Bachelor’s of Science in Biology at Texas A&M University. Growing up in a rural area, her interest in health care stemmed from her desire to address the health care disparities faced by diverse populations across Texas.
While completing her master’s degree, she served as the administrative intern at a 16-bed outpatient hospital where she worked closely with the CEO and Medical Staff Coordinator to ensure hospital compliance with state and federal regulations and assisted in analyzing the facility’s performance improvement data. During her fellowship at UTMB, Rachel completed a variety of projects including the organization of Environment of Care materials to prepare for the 2012 Joint Commission survey, workflow analysis and mock code simulations for the new Jennie Sealy Hospital, she served as a member of the Texas 1115 Medicaid Waiver RHP 2 anchor team, and developed a business plan for the expansion of a pediatric urgent care clinic.
After her fellowship, Rachel transitioned into a Sr. Management Analyst role in which she managed and aided in the development of health system initiatives. She played a key role in developing and leading financial, strategic planning, and market analysis efforts for business development opportunities being reviewed by the health system. Rachel currently serves as the Business Manager for Transplant Services and is a certified Six Sigma Green Belt.
Richard Foy, Director, Neurovascular Services, UTMB Health System
Richard served as the 2011-2012 Administrative Fellow for UTMB Health. After completion of his fellowship, he began working in Service Line Operations, where he oversaw the strategic and operational priorities for Neurodiagnostic services, which include the areas of electroencephalograph (EEG), evoked potential (EP), intraoperative monitoring (IOM), electromyography (EMG), and the epilepsy monitoring unit (EMU).
Since transitioning into this new role, Richard has lead a team of 10 Neurophysiology Technologists and support staff in the development of various quality, regulatory, operational, and revenue cycle improvement projects. Richard was also responsible for successfully leading the the development and implementation of the UTMB Epilepsy Monitoring Unit which included creating and carrying out operational and business plans, staffing plans, construction and renovation management, vendor coordination, and partnering with IT leadership. The EMU opened in March 2013.
His interests in healthcare administration spurred from growing up in rural Kentucky where access to primary care and specialty services was limited. As an undergraduate, Richard's desire to pursue a career in the healthcare industry further evolved as he participated in events such as the Memphis Poverty Plunge simulation, several community development campaigns to the Dominican Republic, and a medical mission trip to Guyana, South America. His current interests include hospital operations and healthcare services delivery innovation.
Richard received a Masters in Business Administration in 2011 and a Masters of Science in Health Administration in 2012 from the University of Alabama at Birmingham. While at UAB he completed an internship at a county-run hospital where he assisted the Director of Customer Service and Health Plans in analyzing trends in patient and staff satisfaction data. Richard is also a certified Six Sigma Green Belt.
Benjamin Dzialo, Process Excellence Specialist, Trinity Health, Livonia, MI
While UTMB has a rich tradition in developing new healthcare leaders through its Administrative Fellowship program, it took a two-year hiatus following Hurricane Ike in 2008. Ben helped restart the program as the 2010-2011 Administrative Fellow. Ben was able to attain a very diverse experience as Administrative Fellow. He provided support in Food Services, reestablished many of the Fellowship's operations, such as the interview process, managed the Volunteer Services, and led multiple projects related to Accountable Care and Patient Experience.
Following his fellowship, he became a Project Manager, working for the Chief Quality, Safety & Clinical Information Officer, Mark Kirschbaum. His work centered around improving data reporting methods and piloting a Patient-Centered Medical Home (PCMH) in the Family Medicine Practice. This pilot led to a new role, where he became Senior Practice Manager of the UTMB Health Family Medicine Clinic - Island West and the project manager for implementing PCMHs in all primary care clinics for UTMB.
In August, 2012, Ben moved to his home-state of Michigan to work for Trinity Health in the Unified Clinical Organization Department. His work is divided into two main strategies. The first is developing and implementing a strategy to replicate clinical improvements throughout a multihospital organization consisting of 47 hospitals nationwide. The second is to create Clinical Integrated Networks to improve the partnerships between the health system, independent physicians, payers, and other health provider organizations.
Ben received his Master in Health Service Administration from The University of Michigan School of Public Health and his Bachelor in Arts in History of Science, History of Medicine at Yale University. He can be reached at email@example.com or (734)343-0766.
2010-2011 | Allison Au
2008-2009 | Jessica Bodner
2008 | Scott Froehlich
2007-2008 | Melissa Paschenko
2007 | Darcy Derickson
2006-2007 | Megan Hamid
2006 | Seth Frey
2005-2006 | Amanda Estrada
2005 | Jennifer Powell
2004-2005 | Melissa Pennington
2004 | Jonathan Church
2003-2004 | Leanne Metzler
2003 | Lisa Woods
2002-2003 | Suzette Barber
2002 | Barbara Stripling
2001-2002 | Suzanne Kraft
2001-2002 | J’Amy McClanahan
2001 | Andy Chen
2000 | Scott A Marry
1999-2000 | Carl T. Dolezal
1999 | Amanda L. Pond
1998-1999 | Bobbi J. Rock
1998 | Trent E. Gordon
1997-1998 | Jim Meyers
1997 | Tara A. Reilly
1996 | Scott M. Hermstein
1995-1996 | Christy K. Mays
1995 | Michael H. Lambert
1994-1995 | Diane M. Hawthorne
1994 | Christine M. Keating
1993 | Karen L. Johnson
1992 | Roxana Godinez
1991 | Anthony Sala