If you need to contact Enrollment Services, please refer to the contact information below. You may call or email the appropriate person and you will receive a response during working hours within 24 hours of your inquiry. Our office hours are 8:00 am to 5:00 pm Monday through Friday. If you are not sure which number to call, please call our main number, (409) 772-1215 or email enrollment.services@utmb.edu and your inquiry will be forwarded to the appropriate staff member.

If your inquiry is regarding
Please contact

Financial Aid/Services



  • Financial aid questions
  • Student Loan Collections (default/delinquent status)
  • Exit Interviews
  • Federal Work-Study
  • Veterans Benefits
  • Tuition/fee payment plans
  • Payment Plans
  • Direct Deposit
  • Student Payments
  • Student Refunds

Erica Vasquez
(409) 772-2479

Crystal Reeves
(409) 772-4968

Anita Hendrix
(409) 772-1216



  • Status of transcripts
  • Status of your application
  • Letters from your references
  • Registration (C forms, B1 forms, issues adding or dropping courses, etc.)
  • Service indicators (holds on your records)
  • mySTAR questions
  • Items on your "To Do" list in mySTAR
  • Service requests (transcripts, etc.)
  • Documents needed for your F1 Visa / I-20

(409) 772-1215


Current Students/Alumni

  • Questions concerning registration for SOM
  • VSAS access for UTMB students

Leila Robinson
(409) 772-9797

Randi Richardson
(409) 772-9798

  • Questions concerning registration for GSBS, SON, and SHP
  • Requests for duplicate diplomas
Linda Pheanis
(409) 772-9808
  • Licensure forms
  • "Intent to graduate" letter for residency
  • Verification of enrollment requests (students only)

Elida Macouzet
(409) 772-9809

  • Attending UTMB as a visiting medical student
  • Visiting Student Application System (VSAS) questions from non-UTMB students
  • Access to MySTAR/Campus Solutions (employees and students)
  • Documents needed for visiting medical students' F1 Visa / I-20

Robert Lacour
(409) 772-1215

Third-Party Requests for Records

Note: Our institution is listed as "The University of Texas Medical Branch at Galveston"; we are listed alphabetically by the letter T, or you may use the word "branch" in a keyword search to find us faster.

  • Verification of enrollment (for insurance, loan deferment, etc.)
  • Verification of degree for employment
  • Requests for UTMB transcripts to be sent to you or a 3rd party

Student Accounts

  • Proof of Health Insurance Information
  • Tuition/fee charges
  • 3rd party payments (Texas Tomorrow, sponsorships, etc.)
  • Tuition and Fee Billing & Calculations
  • Student Financial Account Communications
  • mySTAR Student Center "Account Inquiry" maintenance
  • Student Malpractice Insurance Billing
  • Posting of Waivers and Exemptions
  • Returned Student Payments (Insufficient, etc.)
  • Third Party Contract Payments and Billing for Students
  • Student Sponsorship Payments
  • 1098-T Tax Forms
  • Student Financial Holds
  • Student Account Troubleshooting
  • Collection of Delinquent Accounts and Late Fees
Student Accounts
(409) 772-1215


If you are not sure which number to call, please call our main number, (409) 772-1215, and your call will be forwarded to the appropriate staff member.

Mailing address:

UTMB Health
Enrollment Services
301 University Boulevard
Galveston, Texas 77555-1305


Old Red

We are proudly located in the historic Ashbel Smith Building, affectionately known as 'Old Red'.

Second Floor, Room 2.210

Mailing address:
Office of Enrollment Services
The University of Texas Medical Branch
301 University Boulevard
Galveston, Texas 77555-1305

Ph: (409) 772-1215
Fax: (409) 772-4466

Need help? Contact us

Click this logo for help with mySTAR
mySTAR information

Like us on FacebookFollow us on Twitter