Patient Services

During your hospital stay, you may need to speak with someone who understands hospital procedures and will assist you and your family with non-medical problems or concerns. Our Patient Advocate Specialists are familiar with all services provided by the hospital and will assist in answering questions that may arise during your stay.

Patient Services is comprised of advocates, interpreters and support staff who support patients and staff in the resolution of patient concerns as well as provide assistance with service related patient needs.


Patient Advocacy

During their hospital stay, our patients may need to speak with someone who understands hospital procedures and will assist them and their families with non-medical problems or concerns. Our Patient Advocate Specialists are familiar with all services provided by the hospital and will assist in answering questions that may arise during your stay.

Patient Advocate Specialists are available 8 a.m. - 5 p.m., Monday - Friday, by dialing (409) 772-4772

While typically not at off-campus clinic locations, UTMB Patient Advocates are also available to assist patients of UTMB's clinics.


Communication & LANGUAGE Services

Effective communication with patients and families is critical to ensuring high quality patient care. UTMB Health is committed to ensuring that individuals with Limited English Proficiency (LEP) and the hearing impaired have meaningful access to services and an equal opportunity to participate in services in accordance with Title VI of the Civil Rights Act of 1964. UTMB strives to meet the unique needs of populations served while appropriately managing available resources.

Services for Patients With Communication Impairments

Resources are available for patients who have communication impairments. These resources include: sign language interpreters, Text Telephones for the Deaf (TTDs), and telephone receiver amplifiers. To obtain any of these resources, please ask a member of your health care team.

Foreign Language Interpreters

Foreign language interpreters are available for patients who prefer to discuss health care information in a language other than English. If you need an interpreter, please ask a member of your health care team.

Language Assistance Office
409-772-4700

Hours:
Our language vendor is available 24 hours a day, 7 days a week at 409-747-2121

UTMB Language Assistance Representatives are available at 409-747-2121
Mon. - Fri.: 8am-5pm


Ethics Consultation

Modern health care can sometimes raise ethical questions that cause confusion, anxiety or uncertainty about what course of action to take in a particular case. Any patient, family member or health care professional needing to discuss such questions in order to make a health care decision can call our Ethics Consultation Office at (409) 747-1230. Ethics consultations are advisory and free of charge.


Transportation Services

UTMB Health’s Transportation Department is available 24 hours a day, 7 days a week to transport patients between our care units and service department areas. We also provide outpatient shuttle services to and from UTMB Health League City Campus and several other off-campus clinics. Shuttle service is provided Monday through Friday, except on UTMB holidays. For more information, please call (409) 772-2019.


Pastoral Care

UTMB believes in providing care to the spiritual, as well as the physical and emotional, needs of each patient. Members of the Pastoral Care staff are available to assist you, whatever your faith tradition. You may contact our office at (409) 772-3909, or visit our office or the inter-faith chapel on the first floor of John Sealy Tower. The inter-faith chapel is open around the clock for prayer and meditation. Also please know, your own faith leader/spiritual guide is always welcome to visit you while you are in our hospital.

"Providing the best possible care for our patients is our highest priority. I've been able to experience firsthand the important role that Patient Services plays every day in making sure all of our patients receive the utmost in care - whether it is through problem resolution, interpreters or resolving service related issues - the department is 100 percent committed to ensuring our patients receive top-quality care."

Dr. David Callender
UTMB President

Browse our comprehensive list of services, located on our utmbhealth.com website.

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