During an Access Center leadership meeting in June, Patient Advocate Specialist Belinda Ray gifted the Access Services leadership team with a framed copy of an "Appreciation Proclamation.”
Ray became emotional as she read the proclamation aloud, according to Kelly Wainscott, program manager for Access Services/PBX Operators.
“It is important to note that the team worked collectively (without leadership’s knowledge or assistance) to craft the language in the Appreciation Proclamation—and that makes the words all the more meaningful,” she said.
Wainscott also praised Director Jesse Dodd's influence on the access team.
“His genuine care for his team is felt by all and is a uniting force,” she said. “Under his guidance, collaboration is fostered. And leaders are not just allowed the freedom to be innovative and creative—it is encouraged.
Proclamation of Appreciation
“We wanted to take a moment to express our deepest appreciation for the incredible work you do and the remarkable leadership you provide to our access service team. Your dedication, expertise and guidance have been instrumental in ensuring the smooth functioning of our access service department. Your visionary approach and strategic thinking have helped us navigate through challenges and achieve remarkable results. Under your leadership, our team has grown stronger, more efficient and more effective in delivering exceptional service to our patients.
“We are truly grateful for the supportive and inclusive environment you have fostered within our team. Your willingness to listen, understand and address the concerns of each team member has created a sense of belonging and encourages us to give out best. Your open-door policy and willingness to collaborate have not only boosted morale but also encouraged innovation and creativity among our team.
“Your exemplary leadership has set a high standard for professionalism, integrity and excellence. Your ability to lead by example and inspire others to go above and beyond has been truly inspiring. Your commitment to continuous improvement and learning has motivated each of us to strive for personal and professional growth.
“In times of uncertainty and change, you all have provided us with a steady hand and a clear vision. Your effective communication and transparent decision-making have kept us informed, engaged and focused on our goals. Your unwavering support and trust in our abilities have instilled confidence in us and empowered to take on new challenges.
“On behalf of the entire access service team, we want to express our heartfelt gratitude for your outstanding leadership. You have not only shaped our professional lives but have also made a positive impact on our personal development. Your guidance and mentorship have been invaluable, and we are truly fortunate to have you leading our team.
“Thank you for your unwavering commitment, tireless effort and genuine care for our team’s well being. Your leadership is an inspiration to us all, as we are honored to be a part of this exceptional team under your guidance.”
For more on the access center team, read our Day in the Life feature. [add link]