Congratulations to 8D Jenny Sealy Blocker Burn Unit and Friendswood CBC Women's Clinic for earning the Always Award for the fourth quarter of FY23.
8D Jenny Sealy Blocker Burn Unit
From Christine Wade, vice president, Surgical & Procedural Services: "I would like to present the always award to a unit that has such challenging work. Over the last several quarters their HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) have been exceptional. The last quarter, communications with doctors was 98.4, with communications, with nurses at 88.89 and a global rating of 100% for the entire year, which when I saw that I had to look at it again because that was just really amazing. Again, this group has a really challenging job. These patients have gone through some really horrific things, and they come into this unit to be cared for by this team with great compassion and clinical skill.
RESULTS
Recommend the hospital: DEFINITELY YES
Rate Hospital 1-10: 10
Recommend Hospital: YES
Nurses treated w/ courtesy/respect: ALWAYS
Nurses listen carefully to you: ALWAYS
Nurses explain in way you understand: ALWAYS
Doctors explain in way you understand: ALWAYS
Cleanliness of hospital: ALWAYS
Time doctors spent with you: 100%
Wait time for rest/treatment: 100%
Friendswood CBC Women's Clinic
SCORES
87.50% - May
95.24% - June
100% - July
93.10% - 4th Quarter
PATIENT COMMENTS
Regarding nurse/assistant
"They are so kind and open to listening to you tell them about your body. Nurse Keisha is very personable!! I just love the clinic!!"
Regarding care provider
"Dr. Calasanz is a wonderful listener. She validates my concerns and involves me in the decision-making process. She remembers details about my life, and I can tell she's truly invested in her patients."
"My provider is great. I do feel like she is listening and wants to know what my health goals are. She has a very personable affect that opens the door to communicate and trust one another."