Avaya Call Center Technology

A call center is used when you need a central number to receive telephone calls answered by a multiple-agents.

Using the Avaya Call Center Technology you can:

  • View the availability of staff
  • Make staff easier to locate and contact
  • Increase staff’s professionalism and efficiency through call and agent management
  • Applications include custom announcements, access to over 150 standard reports and offers callers the option to receive a call back without losing their position in the queue
  • Allows agents to log in and out of system at any call center station and answer calls for their department
  • Provides a single number for customers to call
  • Enables supervisors to monitor current call activity for training and quality assurance purposes

If interested, please email or call the Information Services Service Desk and someone from Voice Operations will contact you. (ishelp@utmb.edu, 409-772-5200)