Project Management ProcessInformation Services
Project Discovery
PM assigned:
- Acknowledges/closes LanDesk request
- Contacts customer to gather project information
- Create a new project in Eclipse
- Create iSpace project folder
- Link iSpace project folder to Eclipse
- Add project resourcesin Eclipse
Project Charter
- Meet with project requester/stakeholders to gather requirements
- Define scope
- Develop high level timeline for major milestones
- Develop project Cost Estimate
- Complete Project Charter and obtain sign-off
Project Development
- Create floorplan with IT equipment needed
- Review IT floorplan with customers/BOF PM and obtain approval for IT needs
- Review approved IT floorplan with IS Operations teams involved in project
- Request quotes from IS Operations teams
- Obtain approval signatures from BOF PM/customer on quotes
- Quote originator enters Administrative Service Request (ASR)
- Enter Project Schedulein Eclipse and assign tasks to project team resources
- Document Risks/Issuesin Eclipse as needed
Project Delivery
- Coordinate install dates with Desktop and AV teams
- Submit CommITrequest for voice/network services (pg. 24-36)
- Approve CommIT requests with proper FRS (OTC & MRC) (pg. 37-41)
- Oversee all IS project tasks have been completed
- Complete project closeout document
- Schedule project closeout meeting with BOF PM/customer and obtain sign-off on closeout document
- Submit ASR request
- Closeout project Eclipse and move iSpace folder to Archive Completed Projects