IS-Ops Project Management Process
IS-OpsPMO_Process
The PM assigned:
- Acknowledges/closes LanDesk request
- Contacts customer to gather project information
- Creates a new project in Eclipse
- Creates SharePoint project folder
- Links SharePoint project folder to Eclipse
- Adds project resources in Eclipse
- Meets with project requester/stakeholders to gather requirements
- Defines scope
- Develops high level timeline for major milestones
- Develops project Cost Estimate
- Completes Project Charter and obtains sign-off
- Creates floorplan with IT equipment needed
- Reviews IT floorplan with customers/BOF PM and obtains approval for IT needs
- Reviews approved IT floor plan with IS Operations teams involved in project
- Requests quotes from IS Operations teams
- Obtains approval signatures from BOF PM/customer on quotes
- Quotes originator enters Administrative Service Request (ASR)
- Enters Project Schedule in Eclipse and assigns tasks to project team resources
- Documents Risks/Issues and in Eclipse as needed
- Coordinates install dates with Desktop and AV teams
- Submits CommIT request for voice/network services (pg. 24-36)
- Approves CommIT requests with proper FRS (OTC & MRC) (pg. 37-41)
- Oversees all IS project tasks have been completed
- Completes project closeout document
- Schedules project closeout meeting with BOF PM/customer and obtains sign-off on closeout document
- Submits ASR request
- Closes out project in Eclipse and moves SharePoint folder to Archive Completed Projects