Information Services

Project Discovery

• Project Request via LanDesk

    PM assigned:

• Acknowledges/closes LanDesk request
• Contacts customer to gather project information
• Create a new project  in Eclipse
• Create iSpace project folder
• Link iSpace project folder to Eclipse
• Add project resourcesin Eclipse

Project Charter

• Meet with project requester/stakeholders to gather requirements
• Define scope
• Develop high level timeline for major milestones
• Develop project Cost Estimate
• Complete Project Charter and obtain sign-off

Project Development

• Create floorplan with IT equipment needed
• Review IT floorplan with customers/BOF PM and obtain approval for IT needs
• Review approved IT floorplan with IS Operations teams involved in project
• Request quotes from IS Operations teams
• Obtain approval signatures from BOF PM/customer on quotes
• Quote originator enters Administrative Service Request (ASR)
• Enter Project Schedulein Eclipse and assign tasks to project team resources
• Document Risks/Issuesin Eclipse as needed

Project Delivery

• Coordinate install dates with Desktop and AV teams
• Submit CommITrequest for voice/network services (pg. 24-36)
  
• Approve CommIT requests with proper FRS (OTC & MRC) (pg. 37-41)
  
• Oversee all IS project tasks have been completed
• Complete project closeout document
  
• Schedule project closeout meeting with BOF PM/customer and obtain sign-off on closeout document
• Submit ASR request
• Closeout project Eclipse and move iSpace folder to Archive Completed Projects

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