Mobile Device & Cellular Services

IS Pager & Cellular monthly service handling fees
ItemDevice or Resource
Reviewed each fiscal year
1Mobile Hotspot$5.00
2Cell Phone$7.00
5ActiveSync (one-time activation)$35.00

IS Mobile Device & Student Support provides in-person support for departmental cell phones, pager services and student computers/laptops on a walk-in basis at this location:

1.115 Administration Building
Hours of Operation:
8:00 a.m. - 1:00 p.m. and 2:00 - 5:00 p.m., Mon-Fri

Shared departmental cell phones are offered through Texas Department of Information Resources agreements with AT&T Wireless, Sprint Wireless and Verizon Wireless. This discounted service is provided directly to UTMB departments; rate plans are billed monthly to departmental UTMB accounts. Departments must submit the Mobile Authorization Form to begin the acquisition process.

Note: This service is for cell phones that are shared among users in a department.
For cell phones assigned to a specific individual, please see the Mobile Communication Devices Policy.

A monthly Information Services service/support fee of $5.00 applies.

Available Devices

The cellular service providers have a continually updated assortment of new cell devices available for selection. To view the latest devices, visit the providers using the links below, which are provided are for viewing only. Correctly discounted departmental pricing will be provided by Mobile Device & Student Support upon receipt of request form.

Lost or stolen devices should be reported immediately to Mobile Device & Student Support so that service can be temporarily suspended.

Going on a trip outside the United States? Contact Mobile Device & Student Support at (409) 747-9034 before leaving the U.S. to upgrade your cellular plan.

International calling codes, or country codes must be dialed to reach a telephone number in another country. For instance, if you are in France and want to call the U.S., you must dial the U.S. country code before dialing the U.S. phone number. To dial the U.S. from another country, you dial 001 + area code + phone number. ("00" gets you an international line, "1" is the country code for USA.)

For calls to other countries, dial the country code, city code (similar to an area code) and the local number. Naturally, there are exceptions and sometimes other rules, depending on where you are calling and the type of phone you are trying to reach.

iPhone International Date Usage Tips
Turn Data Roaming OFF
By Default the setting for international data roaming will be in the OFF position. To turn data roaming ON/OFF tap Settings > General > Network > Data Roaming
Turning OFF data roaming blocks email, browsing and downloads, but it will not block text or picture/video messages.
When abroad, international roaming rates apply when you send text or picture/video messages.
Utilize WiFi Instead of 3G/GPRS/EDGE
WiFi is available in many international airports, hotels, and restaurants to browse the Web or check email.
Turn Fetch New Data OFF
Check email and sync contacts and calendars manually instead of having the data pushed to your iPhone automatically. This way you can control the flow of data coming to your iPhone. To turn off Auto-Check, tap Settings > Mail, Contacts, Calendars > Fetch New Data, then change Push to OFF and Check Manually for the Fetch method.
Consider Purchasing an International Data Package
If you are traveling outside the U.S., purchasing a Data Global Plan will significantly reduce the cost of using data abroad.
Reset the Usage Tracker to Zero
When you arrive overseas access the usage tracker in the general settings menu and select reset statistics. This will enable you to track your estimated data usage. To reset the Usage Tracker, tap Settings > General > Usage > Reset.

Lost or stolen devices should be reported immediately to Mobile Device & Student Support so that service can be temporarily suspended.

Wireless Discounts for UTMB Employees
Information about employee cellular discounts is also available in the Mobile Device & Student Support office in 1.115 Administration Building.