myVPN SetupInformation Services

Note: Your Trusted Requestor must make a request for VPN access in ITIM, on your behalf. Access is auto-provisioned, meaning the request is approved and granted almost immediately. Once VPN access is in place, you should be able to follow the process outlined below to install the Pulse Secure VPN client.


To set up your device for use with UTMB's Virtual Private Network (VPN), watch the video or follow the instructions below. UTMB's myVPN uses a third-party client called Pulse Secure to connect your device to the VPN, and adds an additional layer of security by requiring the use of Duo two-factor authentication. Get information about installing the Duo Secure two-factor authentication clientt.

Mobile device users:

Download the Junos Pulse app from the Android or Apple app store. Open the Pulse Secure app, and it will step you through the proper set-up process.  When asked for a VPN server address, enter URL You will also need your UTMB username and password.


MacOS Users:

Using the Firefox browser, visit and log in with your UTMB credentials, which should initiate a download of the Pulse Secure client. You can also contact the IS Service Desk by telephone at (409) 772-5200 or (888) 898-2401 for the Pulse Secure .dmg installer.


Open in your browser. The browser will only be needed to install Pulse Secure, which can be run directly from the taskbar after being installed.


Windows 7/10 Users:

  1. Use Internet Explorer to go to If you are using Windows 10, make sure to select Internet Explorer, not the edge browser.

Select Internet Explorer, not the Edge browser

Log in with your UTMB credentials and click on the "Sign In" button.


Process the second authentication factor using the Duo application. See the Duo page for details.

Choose one of three Duo authentication methods: push notification, phone call, or passcode

A dialogue box will appear on your PC. Authorize installation of the Pulse Secure client by clicking "Install."

On your PC, allow installation of the Pulse client

In Internet Explorer, click on the "Start" button to the right of Pulse Secure (near the bottom right-hand corner of web page).

This will generate a new dialogue box. When prompted, choose “Always” to download and install Pulse Secure.

When prompted, choose “Always” to download and install Pulse Secure.

The Pulse Secure client should appear in the System Tray at the bottom of the display.  Hovering the mouse above the icon should show “Pulse: Connected” as the status. You should be connected to the UTMB VPN, and able to access resources on the UTMB network. Hint: For future connections and disconnections, you can use this icon in the system tray rather than browsing to the MyVPN website. See below.

Pulse Icon in the Windows System Tray, in Connected status

Initiating Subsequent VPN Connections

Note: In order to use the Pulse Secure icon in the System Tray to connect to the UTMB VPN, you must have

  • Duo Mobile installed on a mobile device and synced to your UTMB account
  • Pulse Secure installed and configured on your computer, as outlined above


Double click on the Pulse Secure icon in the system tray. Select “Connect” on the Connections panel.


Enter your username and password.

Enter your UTMB credentials in the Pulse Secure connections panel

A second box will appear, asking for a secondary password or passcode. 


There are two ways that you can generate a secondary password:

  • Typing “push” in the secondary password field will cause Pulse Secure to send a notification to your phone. Approving that notification will complete the VPN connection.

Approve the Duo mobile notification to authorize the VPN connection

  • Open the Duo Mobile app on your phone or tablet. Press the key symbol that is to the right of the UTMB logo to generate a code, then, enter the code into the secondary password field on your computer. Hint: Using this method, you will need to generate a new code every time you log in to Pulse Secure.

Generating a Duo passcode

You should now be connected to the UTMB VPN, via Pulse Secure.