banner

Outpatient Patient Satisfaction

The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey is a standardized tool to measure patient perceptions of care delivered by a provider (e.g. physician, nurse practitioner, physician assistant, etc.) in an office (clinic) setting.

Patients are asked to report on and rate their recent experiences with clinicians and their staff. Patients can use these results to assess the overall performance of different kinds of physician practices and groups and/or analyze the performance of a single physician practice or group.

Patients are asked to rate the frequency of events during their care (never, sometimes, usually or always), and addresses criteria such as access to care, how well they felt the physician communicated with them, how quickly they received test results, how friendly they found the office staff to be, and also provide an overall rating of their experience.


Overall experience, "Rate Provider 9-10", is the measure we report below. Patients answered a question that asked for an overall rating of their provider at their last clinic visit on a scale from 0 to 10, where "0" means "worst possible" and "10" means "best possible". UTMB wants all patients to feel that UTMB providers are the hospital and, therefore, we measure what percentage of patients who rated UTMB a 9 or 10.

View results for patients who were hospitalized (inpatients) >>

UTMB’s Rate Provider 9-10 scores have been higher (better) than our Press Ganey peers’ average for the last several years. Our scores have remained better, even as our Ā peers have also been improving their patient care.

Rate Clinic Provider 9-10

Year

# of Surveys Returned

% Satisfaction

Star Rating

2015

14168

85.6%

★ ★ ★

2014

14046

85.5%

★ ★ ★

2013

3918

85.6%

★ ★ ★

2012

344

85.2%

★ ★ ★ ★


Click here to view information about individual UTMB physicians. Click here to view information inpatient (patients who were hospitalized) experiences.
Site managed by UTMB Health System