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Revenue Cycle Operations

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Your responsibilities. UTMB Health’s commitment.

Paying for Your Health Care

We understand that billing and payment for health care services can be confusing and complicated. We are here to assist you with information on how we process your bill(s).

The information in this section is designed to help you understand what we can do to assist you, what you can do to assist us and your insurance provider.

A Word About UTMB Health Billing Statements

Single Statement Overview

In an effort to enhance your health care experience, effective April 6, 2013, UTMB Health began providing a single statement for all of your health care encounters. The new statement combines all fees related to clinic visits, hospital stays and other related charges.

The first page of the statement shows the adjustment of all total new charges and all recent payments that have been applied to the account, followed by a single, easy-to-read balance due (see Figure 1, below). On the following pages of the statement, the specific charges from each of your visits are individually detailed (see Figure 2, below).

If you currently have an outstanding balance, you will receive the old version of the statement until your balance is paid in full. Afterward, your new statements will arrive in the new billing format.

In addition to the new statement, UTMB Health is also pleased to now offer a single point of customer service to our patients, so that we may answer all of your billing questions with one phone number, instead of requiring separate phone calls to different billing offices for hospital/clinic fees and health care provider charges.

We sincerely thank you for choosing UTMB Health as your health care provider.

You may contact our Customer Service Office at (800) 435-1871 or (409) 747-1099.

You may also choose to pay your physician bill online.

Patient Rights and Responsibilities

A handbook for our patients and their families