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Revenue Cycle Operations

Payment Options

If you are a self-pay patient or have a financial obligation to UTMB Health after your insurance has fulfilled its financial responsibility, you will be expected to pay the balance due. You will receive a monthly Patient Statement showing the amount owed for each visit.

If you cannot pay your patient balance in full, it may be possible to establish a payment plan. The term and payment amount is determined by the amount owed. Our Customer Service Account Specialist can assist you in establishing a payment plan.

To contact a Customer Service Account Specialist please call:

  • 409-747-1099 or 800-435-1871

Financial Assistance

If the cost of your care is beyond your financial means and you are a Texas resident, you may request an Application for Financial Assistance by visiting our Financial Counseling website at http://www.utmb.edu/financialcounseling

For additional hospital billing questions please contact one of our Customer Service Account Specialists at:

  • 409-747-1099 or 800-435-1871

Payment Methods

By Mail

Pay by check, credit card (Visa, Mastercard, Discover or American Express)

  • The University of Texas Medical Branch
  • P.O. Box 4295
  • Houston, Tx 77210-4295


Pay be electronic check or credit card (Visa, Mastercard, Discover or American Express) at https://www.utmb.edu/hpfs