Best Care 101

As a major priority for UTMB, Best Care means we always deliver the right care, at the right time, in the right way, for the right person—and have the best possible results—every patient, every time.

Best Care Priorities

Reduce our observed mortality rate by reducing potentially preventable deaths and improving clinical documentation to more accurately reflect severity of illness and better predict expected vs. unexpected deaths.

Improve effectiveness by delivering care using the best-known practices (national evidence-based core measures of hospital quality) and reducing potentially preventable 30-day readmissions.

Improve efficiency by using resources wisely and eliminating waste and unnecessary costs while improving/maintaining quality. Efficiency looks at overuse, underuse, misuse of drugs, tests and procedures; preventing hospitalization when patients could be managed in a clinic or be observed (rather than admitted); and reducing length of stay.

Eliminate patient safety events.

Maintain equity of care. UTMB currently ranks #1 among 102 academic medical centers in equity of care. Equity of care means our patients receive the same quality treatment, regardless of differences in age, gender, payer status, or other measures of diversity.

Maintain and/or improve our performance in patient-centered care.

Top 10 Ways We All Contribute to Best Care...

With UTMB’s mission to improve health and improve lives, ensuring Best Care is a priority for every member of the university community. Even if you don’t care for patients directly, you can help by:

  1. Committing to Best Care priorities
  2. Working in teams (everyone impacts patient experience!)
  3. Demonstrating leadership (formal and informal) in fulfilling UTMB's mission
  4. Focus on achieving Best Care
  5. Creating and supporting a blameless culture
  6. Collecting and using accurate, real-time data to understand the level of quality and safety of the care we provide and to fuel performance improvement and evidence-based decision-making
  7. Hard-wiring for success and sustainability (e.g., electronic medical record workflows, standard procedures, etc.)
  8. Using resources wisely
  9. Speaking up about problems, errors, conflicts and misunderstandings; supporting one another in finding effective solutions; and receiving feedback well
  10. Greeting and assisting patients and visitors—and one another—with warmth and compassion