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Shipping: Returning Ordered Materials

Ordered materials that are to be returned to a vendor for any reason should be coordinated through Shipping and the Purchasing Department. A return goods authorization (RGA) number will be obtained from the vendor either by the Purchasing Department or Shipping. The RGA number does not indicate payment for hipping charges, it only authorizes return of the material.

Please notify Shipping when materials are ready to be picked up from your department by completing our Materials Return And Shipping Notice form. You may submit this form to us by clicking the “Submit” button at the bottom of the form. When clicked, the form is routed to our Shipping email address where a member of our Shipping staff will process the form for our Delivery team to pickup.

When the email is sent, a return message with a printable PDF version of the form is sent to the customer's email Inbox. Customers may elect to print a copy for their records and/or place a copy on the pickup boxes for easy identification when our Delivery driver arrives for pickup.

All return material pickups will be scheduled during normal daily delivery routes. Typical response times from receipt of notice, to pickup at your department, to ship-out ranges anywhere from 24 to 48 hours depending on the time of day we receive the notice. Requesting departments may also bring return materials to Shipping.

Departments should contact Shipping for arrangements and instructions on correct packaging and labeling. Materials to be returned must be in their original packaging. Delivery cannot pick up loose merchandise, material must be in a sealed package. If additional packing is required, make a note in the Comments section on our form and we will “repack” for you prior to shipment. The department must supply a description of the contents of the package, the value of the items being shipped, and the preferred method of shipping.

Depending on the reason for the return, freight charges may apply and will be charged to the requesting department using the billing information entered in the shipping notice form. If the vendor is paying the shipping charges, you will need to obtain from the vendor their UPS, Federal Express or DHL account number.

Please use the Comments field on the Materials Return and Shipping Notice form to indicate if the merchandise is being returned for credit or replacement.

For assistance in completing an airbill, click on the carrier name below and follow the steps for filing out their airbill.

UPS      Federal Express      DHL

NOTE: The Department of Transportation (D.O.T.) Federal Regulations do not permit us to ship many types of hazardous materials. We suggest you contact the Department of Health & Safety Services about the movement of these types of materials.

If all you have is a P.O. box number for an address, you must “mail” (not “ship”) that parcel(s) by U.S. Mail. Please see Mail Services on this Supply Chain Management web site for more information, or call 409.747.3268.

For urgent overnight air shipments, contact United Parcel Service or Federal Express directly.

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Contact us by phone at 409.772.8926 or 409.772.3674


Business Hours
M-F 8:00 a.m. - 4:00 p.m.

14th Street & Strand
Materials Management Warehouse - West end