Non Health Related Concerns
The UTMB CMC Department of Quality Services assists in the processing of health related inquiries.
Inquiries involving non-health related concerns:
- Job assignment
- Parole review
- Early release
should be directed to:
Texas Department of Criminal Justice
Attn: Ombudsman Program
P.O. Box 99
Huntsville, TX 77342-0099
Fax: (936) 437-6668
or through the following
Inquiries From Active TDCJ Offenders
Each offender within the Texas Department of Criminal Justice system
has a grievance process available for their use to process their
healthcare inquiries. The goal is to resolve issues/ concerns involving
healthcare at the lowest level and provide the fastest method of
resolution. The following is a brief overview of the process:
- Offender submits a Sick Call Request (SCR) to the unit provider.
- If the response to the SCR
does not resolve the inquiry then the offender may submit an I-60 to
the unit provider.
- If the response to the I-60
continues to not resolve the inquiry then a Step 1 Grievance can be
The I-60 and Step 1 Grievance are both processes that occur at the unit level
If the response to the Step 1 Grievance does not resolve the inquiry
then a Step 2 Grievance can be completed. The Step 2 grievances are
processed through the Central Grievance office in Huntsville thus
allowing a review by Non UTMB personnel. Additional information can be
found by visiting the Administrative Review section of the Texas
Department of Criminal Justice website at the following link: www.tdcj.state.tx.us
Inquiry From Parties Not Related to the Offender or Those From an Unknown Source
We redirect these inquiries to the offender for his or her use of the
unit-based informal resolution or grievance process. The option is
available to email your inquiry to the Texas Department of Criminal
Justice Ombudsman Program via the following link: firstname.lastname@example.org
Inquiry From A Relatives or A Family Members of the Offender
We, the Department of Quality Services, take our commitment to patient
confidentiality seriously and for this reason we have established the
following process to answer health related inquiries from family member
Obtaining a release of information from the offender allowing
the release of health related information to the relative.
Due to HIPPA regulation we are unable to process inquiries via email.
It is for this reason that we ask that you please complete the Health Care Inquiry Form. Mail the completed form to:
University of Texas Medical Branch
Attn: Department of Quality Services
Galveston, Texas 77555-1007
Additional resources and information can be found at the Texas Department of Criminal Justice website: www.tdcj.state.tx.us.