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Alert Information



 Red:  Phone

ITS-Services: Mutare Spam/Robocall Voice Solution Beginning June 11 2026 at 10:00am.

Tuesday, Jun 9, 2026 • 10:29 AM ethmitch

On Thursday 6/11 beginning at 10am.  ITS Voice will be enabling a spam/robocall protection for all external inbound phone calls.  There is a potential external callers may experience a CAPTCHA prompt to be able to proceed with phone call.

CC#66346

Please contact the ITS Service Desk with any questions at (409) 772-5200


 Yellow:  Application Alert

OnPhase Webforms Issues.

Wednesday, Jun 17, 2026 • 3:32 PM jamais

 The onPhase Webforms application is currently experiencing issues, and the ITS team has engaged our vendor in troubleshooting.

This appears to be a widespread impact, and OnPhase has escalated it as a high-priority matter. We will continue to provide updates as we work toward a resolution as quickly as possible.

The following are some of the major issues you or your coworkers will experience:

  • The "continue" button is not working on workflows in-flight. (Most impactful)
  • Forms, Audit Trail, and Task List search may not load from task list.
  • Task List Search returns only items on the user's task list, not all items they have permission to view. (View Submissions page does return the correct results.)

Please contact IS.Ancillary@utmb.edu with any questions.


 Yellow:  Epic EMR Alert

IT Services: Epic Maintenance On On Tuesday June 23rd 2026, at 6:00pm

Tuesday, Jun 16, 2026 • 11:29 AM delittle

 On Tuesday June 23rd 2026, at 6:00pm (1800) a software update will be applied to the Epic EMR.  During this Epic maintenance the screen will be locked, and a system message will appear showing the progress of the update. No action is needed. You will be able to resume your activity when the update is complete which should be an estimated 5 minutes.

 

Please contact the ITS Service Desk with any questions at (409) 772-5200

 

CC# 66528


 Yellow:  Power Outage

UTMB Galveston Campus Power Outage Update

Wednesday, Jun 17, 2026 • 6:25 PM jamais

To: UTMB Faculty, Staff, and Students

Date: June 18, 2026

Current Status: Galveston Campus - Modified Operations

Power has been restored to the UTMB Galveston Campus following a CenterPoint Energy outage that affected the campus overnight. As of approximately 6 a.m. today, all campus buildings had been returned to normal power service.

Facilities teams continue to monitor building systems and address any remaining operational issues.

Patients whose appointments may have been affected by the outage are being contacted directly. Ambulatory clinics will operate on their normal schedules today.

Employees are expected to report for their scheduled shifts unless otherwise directed by their supervisor.

For students, many lecture-based and didactic courses are being transitioned to remote instruction today. Please check with your school or course leadership for specific guidance. Clinical rotations, patient care activities, and other in-person academic activities will continue as scheduled.

Thank you for your patience and flexibility as teams across the institution worked throughout the night to restore operations.














Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

Find out more »