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Alert Information



 Yellow:  Campus Telephone Alert

Avaya SBC Maintenance on July 23, 2025, From 8:00pm to 10:00pm

Tuesday, Jul 22, 2025 • 10:51 AM delittle

 On July 23, 2025 beginning at 8:00pm through 10:00pm, Information Services will be performing maintenance on the Avaya Phone System. During this time, you may experience a dropped call. If so, please hang up and try your call again.

 

Please contact the ITS Service Desk with any questions at ishelp@utmb.edu

 

CC# 56695


 Yellow:  Epic EMR Alert

AUG24 JULY SU INSTALL -- TRANSPARENT/PAUSE -- SUP/SUP2/PRD on Tuesday July 29th 2025, at 10:00pm

Tuesday, Jul 22, 2025 • 8:34 AM delittle

 On Tuesday July 29th 2025, at 10:00pm (2200) a software update will be applied to the Epic EMR.  During this Epic maintenance the screen will be locked, and a system message will appear showing the progress of the update. No action is needed. You will be able to resume your activity when the update is complete which should be an estimated 5 minutes.

 

Please contact the ITS Service Desk with any questions at (409) 772-5200

 

CC# 56684


 Yellow:  Network Alert

Wireless Brief outage on Thursday, July 24, 2025 at 5:00am

Wednesday, Jul 23, 2025 • 8:36 AM delittle

 At 5:00am Thursday July 24, 2025 all wireless will have no internet access for about 20 mins. Any device on wireless could loose access to all services and application.   CLH GRE Tunnels are being migrated to Austin Data Center from Guhn Rd.

Please contact the ITS Service Desk with any questions at (409) 772-5200

 

CC# 56726


 Yellow:  Website Alert

THURSDAY NIGHT, July 24: Many UTMB websites will be offline for system upgrade beginning at 8 p.m.

Tuesday, Jul 22, 2025 • 3:59 PM pvaldes

Many UTMB websites will be intermittently offline Thursday, Jul. 24, 2025, from 8 to 10 p.m. for a software update. The work will affect both intranet and external sites (although not at the same time).

The work on the Sitefinity content management system (CMS) will affect access to sites hosted from www.utmb.edu, intranet.utmb.edu, and utmbhealth.com. During the updates, traffic will be redirected to a temporary home page with contact information for various areas, and provide direct access to UTMB sites unaffected by the update, including Citrix, Epic, the provider directory, and many other application websites such as Kronos, Blackboard and Office 365.

If you are a web developer, please suspend any work in the CMS after 6 p.m. on Thursday, Jan. 24, to allow for a system backup.

If you have questions about Sitefinity or the upgrade, please write to sitefinity@utmb.edu. If you have general questions or experience problems after the update, please contact the ITS Helpdesk.














Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

Find out more »