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Alert Information



 Red:  Application Alert

Propio phone interpretation platform is currently experiencing longer-than-expected wait/connection times

Friday, Dec 12, 2025 • 8:20 AM • jamais

 Please be aware that the Propio phone interpretation platform is currently experiencing longer-than-expected wait/connection times, likely due to high call volume. Both phone and video services appear to be operational, but delays may occur.

 

We are actively monitoring the situation. 

 

In the meantime, if you encounter significant delays, please use our backup vendor:

 

Backup Vendor Instructions:

• Dial: 281-529-2000

• Enter PIN: 13470000

• Follow the prompts

 

Please use the backup vendor only until Propio services return to normal.













Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

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