Kronos Mobile app will be unavailable between 12 noon and 12:30 pm Wednesday, July 31  for maintenance.  Following the update, you may be asked to authenticate your credentials with multi-factor authentication when you log in to the UKG Mobile App.

Please contact the ITS Service Desk at (409) 772-5200 with any questions,

CC# 45170

A portion of the level 2 corridor within the John Sealy Annex (JSA) and Clinical Services Wing (CSW) buildings has now closed to all patients, visitors, and staff to accommodate construction in the area. The closure and associated detours will be in place for four months. 

All Staff:

• The John Sealy Annex elevators located near the cafeteria will remain operational however do not allow access to the second floor.

Patient Transports:

• Patient transports  from Jennie Sealy and/ or Hospital Galveston to destinations on the 2nd floor of the Clinical Sciences Bldg. and beyond (ED, Radiology, MRI, IR, CT, etc.) during this closure will need to use the skybridge on level 4 and the ED / Trauma Elevators as shown in the images online and in the employee project handout.
• Patient transports from John Sealy Hospital to Hospital Galveston, the Operating Room or other destinations in the Jennie Sealy Hospital during this closure will need to use the ED/ Trauma Elevators and the 4th floor skybridge. 
• Download the flyer with inpatient detours

Visitors and General Pedestrian Traffic:

Use the detour through John Sealy Hospital on level 2 as shown on the project's patient/patient information page. 

• Signage has been placed throughout the detour path to guide traffic.
• Access the detour map with numbered waypoints. 
• Printed detour maps are available at the closure locations and hospital front desks.

The Office of Information Security is monitoring a recent event involving an update distributed by the cybersecurity company CrowdStrike, which has caused Microsoft Windows devices to crash. While we do not use CrowdStrike in our infrastructure and our systems remain generally unaffected, some of our vendors have experienced disruptions.

Unfortunately, cybercriminals on the dark web are attempting to exploit this situation. There have been reports of phishing attempts where individuals claim to be from CrowdStrike and ask for personal credentials or sensitive information. Some of these threat actors may attempt to contact you impersonating support from CrowdStrike, Microsoft, or the UTMB Service Desk.

If you receive a call regarding the CrowdStrike/Microsoft issue, please hang up immediately and dial (409) 772-5200 to reach the UTMB Service Desk and report the call to CIRT at cirt@utmb.edu. The UTMB Service Desk will not contact you directly regarding this incident.

Please be vigilant and follow these guidelines:

1. Verify the Source: If you receive any communication (phone calls, emails, or texts) claiming to be from CrowdStrike or related to the update issue, do not provide any personal or sensitive information. Always verify the authenticity of the sender.
2. Do Not Share Credentials: Never share your personal credentials or any other sensitive information over the phone, via email, or through text messages.
3. Report Suspicious Activity: If you encounter any suspicious communications or if you are unsure about the legitimacy of a message, report it immediately to the Office of Information Security at cirt@utmb.edu.
4. Stay Informed: Keep yourself updated on the latest cybersecurity news and threats. Knowledge is a powerful tool in protecting yourself and our organization from potential cyber threats.

Your vigilance is crucial in maintaining the security of our systems.

Updates will be provided as needed on the UTMB Alerts page.

Thank you for your attention to this matter, and your patience and understanding as we navigate through this issue. Should you have any questions or require general IT assistance, please contact the UTMB Service Desk at ishelp@utmb.edu or by phone at (409) 772-5200.

John A. Flores, CISM, CISSP, CRISC
Associate Vice President, Information Security and Chief Information Security Officer
Office of Information Security

On Tuesday July 30, from 10pm through 2am July 31, ITS Voice Operations will be performing maintenance on the Avaya phone system.  Users may experience intermittent dropped calls during this time.  If you experience a dropped call, please hang up and try your call again.  Avaya contact center agents may be logged out during this change.  If required, please log back in accordingly.

Please Contact the ITS Service Desk at (409) 772-5200 if you have any questions.

CC# 45446

The National Weather Service is forecasting heavy rainfall and the possibility of flash flooding in many areas where UTMB has operations overnight and tomorrow. As of 5 p.m. on July 24:

•  UTMB schools and patient care facilities will remain open on Thursday, July 25
•  Because conditions could affect commutes, all UTMB faculty, staff, and students should take time now to review their personal and workplace emergency plans
• Monitor local forecasts for conditions in your area
• Stay in touch with your supervisor or faculty advisor if you cannot safely travel to or from your UTMB location
  

As with any weather system, forecasts may change quickly. UTMB Incident Command will continually monitor conditions and communicate UTMB-related updates as new information becomes available. Stay tuned to the following sources for UTMB updates if they become necessary:

·         iUTMB

·         UTMB Alert page

·         www.utmbhealth.com

·         On Facebook: UTMB Health and I Am UTMB

For information on weather and road conditions, check your local news sources as well as:

• Texas Department of Transportation
•  Houston TranStar
•  Houston/Galveston NWS