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Alert Information



 Yellow:  Application Alert

Service Desk Ticketing System being replaced

Wednesday, Feb 18, 2015 • 3:45 PM joreily

The ticketing system used by the Information Services Service Desk is being replaced and the new system (LanDesk) will be online beginning March 7th at 8:00am. Those of you requesting help from the Service Desk will continue using the exact same process by either calling extension 25200 or emailing ishelp@utmb.edu. Random customer service surveys will continue to be sent out and will come from the same email address: ishelp@utmb.edu. For more general information about the Service Desk, please visit http://www.utmb.edu/is/Assistance/Help%20Desk/HelpDesk.aspx


 Yellow:  Website Alert

SQL Server Maintenance

Friday, Feb 27, 2015 • 12:11 PM tlsmith

The SQL servers for internal and external production web sites are scheduled for maintenance on Sunday, March 1 from 7:00 - 9:00 pm. Only sites that are database-dependent will be affected. These sites include:

iSpace (Xythos)
intranet/iutmb & www/iutmb
intranet/directory & www/directory
www/calendar
www/announcements
www/newsroom
intranet/policies_and_procedures & www/policies_and_procedures
MyTimeDetail (login page only)
ePay


Other sites may be affected. While it is unlikely the maintenance will require the full time allotted, a two-hour window has been reserved and these systems may be unavailable during this time. If you experience issues with your web site after this maintenance window, please contact IS Enterprise Systems at eis.web@utmb.edu.














Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB hotline at (409) 77-ALERT (772-5378) or toll free at (888) 772-5449; or
  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




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