Alert Information

 Yellow:  Application Alert

Epic Upgrade Postponed

Thursday, Apr 2, 2020 • 10:23 AM ramanley

The Upcoming Epic Upgrade, which was to go live on Saturday, April 4th, is postponed due to COVID-19 resource priorities. Scheduling for new go-live has not yet been determined.

Prevent Zoom-Bombing with these best practices!

Thursday, Apr 2, 2020 • 10:04 AM ramanley

Zoom-bombing is when an unwelcome anonymous attendee broadcasts inappropriate or offensive material in a meeting session, and it has unfortunately become increasingly common with the quick rise in the popularity of the Zoom online meeting platform. In order to prevent Zoom-bombing during your meeting, Information Services and the Office of Information Security recommend the use of these Zoom features and settings: Password (which can be distributed to valid attendees through any secure medium such as email or meeting invite), Waiting Room, Restricted Screen Sharing, and/or Lock.

Please view the following link for additional information, and contact ISHelp@utmb.edu for further assistance.


 Yellow:  COVID-19

UTMB Notification per the Clery Act

Thursday, Mar 26, 2020 • 1:53 PM rareyes

This emergency notification to UTMB employees, students and faculty at all of our locations is issued to comply with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

The welfare and safety of our community during this time is our primary concern. We are writing to inform you of recent developments relating to COVID-19. As you know Dr. Ben Raimer, UTMB president ad interim and other UTMB leaders have been providing daily updates and guidance via emails, social media, videos and UTMB’s COVID-19 website that includes information for our employees, students and the general public.
UTMB leaders are in daily contact with federal, state and local authorities in order to best coordinate response and provide the best possible care and protection for our patients and the UTMB community.
This one-time notification provides required warning related to the COVID-19 pandemic. You will continue to receive daily updates from UTMB leaders and you can see updates on the UTMB COVID-19 website.
Numerous people in our area have tested positive for COVID-19. Public and UTMB health care officials acted quickly and we understand appropriate protocols are being followed. Contact tracing for these patients is being conducted by the Health Districts in the counties of Brazoria, Harris and Galveston as well as the City of Houston’s Health District.
We take this opportunity to remind our community of important information regarding COVID-19. In an effort to slow the spread of the virus, we are requesting your immediate attention to and compliance with the following health-authority-recommended practices – not only to ensure your own well-being, but the well-being of others:

• Avoid groups of 10 or more people and avoid people who are ill with respiratory symptoms.
• Thoroughly wash your hands frequently, for at least 20 seconds with soap and water. Any kind of soap will work.
• Use hand sanitizer with minimum 60% alcohol content if soap and water are not available.
• Cough/sneeze into a tissue and dispose of it right away. If you do not have a tissue, cough/sneeze into your elbow.
• Avoid touching your eyes, nose or mouth—especially with unwashed hands.
• Use disinfectant wipes or cleaner on frequently touched or shared surfaces.
• Do not share dishes, cups/glasses, utensils or towels.

Updates and information on UTMB's COVID-19 response

Monday, Mar 23, 2020 • 11:18 AM pvaldes

For access to the daily updates, latest policies, changes to clinics and other activity related to UTMB's response to the new coronavirus, visit www.utmb.edu/COVID-19

 Yellow:  Junos Pulse VPN

Pulse VPN

Tuesday, Mar 24, 2020 • 8:27 AM sarcidia

Information Services has acquired a new VPN that can accommodate up to 10,000 connections. The new Cisco AnyConnect Virtual Private Network will gradually replace Pulse Secure, and is now available to UTMB employees using Windows computers. A Mac client is now available. Visit https://www.utmb.edu/is/working-remotely or details, or email ishelp@utmb.edu and someone will get back to you to assist with set-up.

 Yellow:  Network Alert

Scheduled Network Maintenance for Multiple Buildings

Monday, Mar 30, 2020 • 2:46 PM joreily

IS-NETOPS will be performing software update on your building network as stated below. This update is necessary to fix performance issue that could impact service delivery. A minimal downtime of not more than between 15 to 30 minutes is envisaged during the maintenance window.

04/09/2020 - Clear Lake Center Suite 100 - Beginning at 1630
04/09/2020 - Rebecca Sealy Hospital - Beginning at 1900
04/09/2020 - Phi Beta Phi - Beginning at 1900
04/09/2020 - Clear Lake Center Suite 110 - Beginning at 1900
04/09/2020 - Alumni Field House - Beginning at 2230
04/09/2020 - University Hospital Clinic - Beginning at 2000

Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.

Sign Up for UTMB Alerts
UTMB Alerts is a "reverse 911" system, the application augments existing emergency communication resources such as email, web and phone-based alerts. Stay informed.

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