The ticketing system used by the Information Services Service Desk is being replaced and the new system (LanDesk) will be online beginning March 7th at 8:00am. Those of you requesting help from the Service Desk will continue using the exact same process by either calling extension 25200 or emailing ishelp@utmb.edu. Random customer service surveys will continue to be sent out and will come from the same email address: ishelp@utmb.edu. For more general information about the Service Desk, please visit http://www.utmb.edu/is/Assistance/Help%20Desk/HelpDesk.aspx

The SQL servers for internal and external production web sites are scheduled for maintenance on Sunday, March 1 from 7:00 - 9:00 pm. Only sites that are database-dependent will be affected. These sites include:

iSpace (Xythos)
intranet/iutmb & www/iutmb
intranet/directory & www/directory
www/calendar
www/announcements
www/newsroom
intranet/policies_and_procedures & www/policies_and_procedures
MyTimeDetail (login page only)
ePay


Other sites may be affected. While it is unlikely the maintenance will require the full time allotted, a two-hour window has been reserved and these systems may be unavailable during this time. If you experience issues with your web site after this maintenance window, please contact IS Enterprise Systems at eis.web@utmb.edu.