The UTMB Police Department has issued a safety advisory sharing a sketch and vehicle description of a person of interest in a series of possible attempted kidnappings in Galveston. The information is from the Galveston PD and has been shared to our I Am UTMB Facebook page, at https://www.facebook.com/IamUTMB.

On Tuesday, November 3rd, 2020, at 10:00pm (2200), the Epic EMR will be unavailable due to software maintenance for approximately 5 minutes. During the Epic maintenance, the screen will be locked and a system message will appear showing the progress of the update. No action is needed. You will be able to resume your activity when the update is complete.

In preparation for the Epic update, beginning Tuesday, November 3, 2020, at 4pm (1600), some functions that you may perform in Epic on a daily basis will not be available. Once the system is updated at 10 pm, these features will again be available.

Functionality unavailable includes: - Changes to Dashboards - Creation of new workqueue and report filters, (impacts Charge Router Reconciliation Report) Note: Workqueues with saved filters using existing rules continue to work - Creation of personal SmartPhrases, SmartForms; Macros and Personalization of the Ophthalmology exam form. - Creation or maintenance of personalized User Order Sets, Chart Review filters or Inbasket QuickActions. Please contact Epic Support at 25200 option 4 with any questions.

On Monday, November 2 between 8:00 AM and 10:00 AM, Information Services will upgrade the Epic Disaster Recovery network. This will not affect the Epic network that is used in our hospitals and clinics. However, should you encounter an issue during this timeframe, please contact the IS Support Desk at 409.772.5200 option 4.

Admin Data Center Network Upgrade On Thursday, November 5 between 10:00 PM and 11:00 PM, Information Services will perform upgrades on the Admin Data Center network. During this time, network access may be unavailable for up to five minutes for Citrix, Epic Client Services, Voalte, PACS, VPN, Parking, UTMB websites, and other services.

IS Voice reports AT&T Provisioning Teams continue adjusting the DRS/AIN settings for the remaining 409-772 #s. This is an effort intensive task and while requesting an ETR AT&T has yet to provide one. The issue was escalated to the National Service Director, however, her reply also lacked clarity as she kicked it back to the individual working with the translation team. AT&T has also stated they engaged Senior Leadership for a more informed resolution timing update. Next update is Friday at 8:00 am.