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Alert Information



 Yellow:  Crime Alert

Safety advisory on Galveston kidnapping suspect

Thursday, Oct 15, 2020 • 3:32 PM pvaldes

The UTMB Police Department has issued a safety advisory sharing a sketch and vehicle description of a person of interest in a series of possible attempted kidnappings in Galveston. The information is from the Galveston PD and has been shared to our I Am UTMB Facebook page, at https://www.facebook.com/IamUTMB.


 Yellow:  Epic EMR Alert

Scheduled Epic EMR Maintenance

Tuesday, Oct 27, 2020 • 12:04 PM joreily

On Tuesday, November 3rd, 2020, at 10:00pm (2200), the Epic EMR will be unavailable due to software maintenance for approximately 5 minutes. During the Epic maintenance, the screen will be locked and a system message will appear showing the progress of the update. No action is needed. You will be able to resume your activity when the update is complete.

In preparation for the Epic update, beginning Tuesday, November 3, 2020, at 4pm (1600), some functions that you may perform in Epic on a daily basis will not be available. Once the system is updated at 10 pm, these features will again be available.

Functionality unavailable includes: - Changes to Dashboards - Creation of new workqueue and report filters, (impacts Charge Router Reconciliation Report) Note: Workqueues with saved filters using existing rules continue to work - Creation of personal SmartPhrases, SmartForms; Macros and Personalization of the Ophthalmology exam form. - Creation or maintenance of personalized User Order Sets, Chart Review filters or Inbasket QuickActions. Please contact Epic Support at 25200 option 4 with any questions.


 Yellow:  Network Alert

EPIC Disaster Recovery Network Upgrade

Thursday, Oct 29, 2020 • 9:27 AM joreily

On Monday, November 2 between 8:00 AM and 10:00 AM, Information Services will upgrade the Epic Disaster Recovery network. This will not affect the Epic network that is used in our hospitals and clinics. However, should you encounter an issue during this timeframe, please contact the IS Support Desk at 409.772.5200 option 4.

Admin Data Center Network Upgrade

Wednesday, Oct 28, 2020 • 10:11 PM adcevall

Admin Data Center Network Upgrade On Thursday, November 5 between 10:00 PM and 11:00 PM, Information Services will perform upgrades on the Admin Data Center network. During this time, network access may be unavailable for up to five minutes for Citrix, Epic Client Services, Voalte, PACS, VPN, Parking, UTMB websites, and other services.


 Yellow:  Telephone Alert

Incoming calls from off Campus dropping

Thursday, Oct 29, 2020 • 9:47 AM sarcidia

IS Voice reports AT&T Provisioning Teams continue adjusting the DRS/AIN settings for the remaining 409-772 #s. This is an effort intensive task and while requesting an ETR AT&T has yet to provide one. The issue was escalated to the National Service Director, however, her reply also lacked clarity as she kicked it back to the individual working with the translation team. AT&T has also stated they engaged Senior Leadership for a more informed resolution timing update. Next update is Friday at 8:00 am.














Emergency Communications

Disaster/Weather Emergencies

In the event of a disaster or emergency weather conditions, please refer to the following lines of communication for more information:

  • Call the UTMB main operator at (409) 772-1011.
  • Information is also available via the web at www.utmb.edu/alert. Should the UTMB web server go down, a second server is in place as a backup and will be available via UTMB's normal URL: www.utmb.edu.  Additionally, an informational site will be activated at www.utmbinfo.com.
  • See www.utmb.edu/emergency_plan for UTMB Health Emergency Operations Plans.
  • Monitor local television and radio stations including KPRC/950 AM, KTRH/740 AM and KIKK/96 FM in Houston.




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