Health Care InquiriesCorrectional Managed Care

Non-Health Related Concerns

The UTMB-CMC Department of Quality Services assists in the processing of health related inquiries.  Inquiries involving non-health related concerns:

  • Security/custody operations
  • Job assignment
  • Parole review
  • Early medical release review
  • Housing assignment

should be directed to:
Texas Department of Criminal Justice
Attn: Ombudsman Program
P.O. Box 99
Huntsville, TX 77342-0099
Email: io@tdcj.texas.gov 
Phone: 833-598-2700
Fax: 936-437-4930
or through the following link: Office of the Independent Ombudsman

Inquiries From Active TDCJ Inmates

Each inmate within the Texas Department of Criminal Justice system has a grievance process available for their use to process their healthcare inquiries. The goal is to resolve issues/ concerns involving healthcare at the lowest level and provide the fastest method of resolution. The following is a brief overview of the process:

  • Inmate submits a Sick Call Request (SCR) to the facility medical department.
  • If the response to the SCR does not resolve the inquiry, then the inmate may submit an I-60 form to the facility practice/operations manager or business manager.
  • If the response to the I-60 is not satisfactory and/or does not resolve the inquiry, then a Step 1 Grievance form can be completed.

The I-60 and Step 1 Grievance are both processes that occur at the facility level

If the response to the Step 1 Grievance does not resolve the inquiry, then a Step 2 Grievance form can be completed. The Step 2 grievances are processed through the Central Grievance Office in Huntsville; thus, allowing a review by non-UTMB personnel.  Additional information can be found by visiting the Administrative Review section of the Texas Department of Criminal Justice website.

Inquiry From Unknown Sources

We redirect these inquiries to the inmate for his or her use of the unit-based informal resolution or grievance process. The option is available to email your inquiry to the Texas Department of Criminal Justice Office of the Independent Ombudsman.

Inquiry From a Relatives or a Family Members of the Inmate

UTMB-CMC Department of Quality Services, take our commitment to patient confidentiality seriously.  As a result, we have established the following process to answer health-related inquiries from family members or patient advocates:

  • Obtaining a release of information from the inmate allowing the release of health-related information to the relative.
    Contact the patient’s unit of assignment and request to speak to the medical department. Request that a release of information (ROI) form be completed by giving your name, address, phone number, and relationship to the patient. This form will be presented to the patient for signature and completed if the patient agrees to allow information sharing. The ROI is effective for 2 years but can be revoked at any time by the patient.
  • You may also request an ROI by contacting the UTMB-CMC Quality Services department below:

By letter: 
University of Texas Medical Branch
Attn: Department of Quality Services
301 University Blvd.
Galveston, Texas 77555-1007
By email:  utmbcmcq@utmb.edu
By phone: 409-747-2727

Additional resources and information can be found at the Texas Department of Criminal Justice website.