Safe? Very.

UTMB Health. Caring for you. Always.

You also need routine care to stay healthy. As always, UTMB is here to help. Our expert physicians and healthcare providers are ready to meet your needs. Safely and comfortably.

UTMB is safely expanding our services across the region for our patients. As always, we are available to you 24 hours a day, 7 days a week, and your health and wellness are our top priority. Please visit the Appointment Information page for all appointment options or call our Access Center at (800) 917-8906 for an appointment.

Keeping Patients Safe 

Under the guidance of our world-renowned infectious disease experts, here are a few of the things we are doing to keep you safe:

televisit

 

Call Us or Schedule Online

Visit the Appointment Information page for all appointment options. Our 24/7 Access Center/Nurse Triage Line remains a contact point for patients needing care. Call (800) 917-8906 so we can personalize your care and screen your symptoms.


 

Face-to-Face Visits

We've resumed face-to-face visits with our care providers. If you need assistance, our helpful care team is here to serve you.


 

Telehealth

We are offering telehealth clinic and urgent care visits so you can speak with a provider by phone from the comfort of your own home when appropriate for your care.


 

Screening Patients & Staff

If you have respiratory symptoms, we'll care for you in a dedicated location, minimizing the risk from COVID to others. All patients and staff are screened for symptoms of COVID-19.


Face Mask

Clean & Safe Environment

Everyone entering a UTMB clinic or hospital is required to wear a medical-grade facemask, perform hand hygiene and adhere to social distancing to safeguard against the spread of the virus. We’ll provide a mask to you when you arrive for your appointment.

We continue rigorous cleaning—thoroughly and frequently throughout our facilities. And we have installed clear shields in many high-traffic locations and rearranged public areas to keep you safe and support social distancing. 


 

Modified Visitor Policy

Out of an abundance of caution, we have modified the visitor policy in our clinics and hospitals with limited exceptions.


 

Emergency Rooms Are Open. Always.

If you have a medical emergency, do not hesitate to seek care. UTMB Emergency Rooms in Galveston, League City, Angleton and Clear Lake have been and remain open, for ALL types of emergencies. 

COVID-19 General FAQs

FAQs

  • What is COVID-19

    Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). The novel coronavirus, now known as Coronavirus Disease 2019 (COVID-19) is a new strain that has not been previously identified in humans.

    While COVID-19 causes only mild illness in some infected individuals, it may cause serious lower respiratory infection leading to hospitalization and even death.

    The Centers for Disease Control and Prevention offers this factsheet highlighting important information you should know about Coronavirus Disease 2019 (COVID-10).

    Last modified on 3/16/2020

  • How do I help prevent the spread of COVID-19 if I am sick?
    • Stay home unless you need medical care
    • Separate yourself from other people and animals in your home
    • Call ahead before visiting a clinic
    • Wear a mask
    • Cover your coughs and sneezes
    • Clean your hands often
    • Avoid sharing personal household items
    • Clean all “high touch” surfaces every day
    • Monitor your symptoms

    Last modified on 3/10/2020

  • Can I get tested for the coronavirus? What’s the process?

    Patients with symptoms of respiratory illness, including cough, fever or shortness of breath, can schedule online or contact the UTMB Health Access Center at (800) 917-8906 to speak with our 24/7 nurse hotline.


    • Patients should follow recommendations for testing, self-isolation and management of symptoms.
    • Any patient experiencing a worsening of symptoms—particularly shortness of breath—a few days after first becoming ill should contact the Access Center IMMEDIATELY. To keep our patients and employees safe, UTMB tests our patients for COVID-19 in advance of any procedure or hospital admission.
    • To keep our patients and employees safe, UTMB tests our patients for COVID-19 in advance of any procedure or hospital admission.
    • You may also wish to check with your local county health officials for testing available through local government. In Galveston County, Health District testing information is online.

    Please note: Our process and procedures may be updated as the COVID-19 situation develops in our region.

    Last modified on 10/16/2020

  • How long does the virus remain active on inanimate objects, such as clothing, currency, coins, and hard surfaces such as countertops and door handles?

    This is one of the topics that remains under study; it's still not certain exactly how long the virus that causes COVID-19 survives on surfaces. According to the World Health Organization, studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days (at one point nine days was mentioned, which the latest studies suggest may be unlikely). Survival of the virus will vary under different conditions, including type of surface, temperature, humidity and moisture, exposure to sunlight, and other factors.

    If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Wash your hands with soap and water or clean them with an alcohol-based hand sanitizer. Avoid touching your eyes, mouth, or nose. 

    Last modified on 3/14/2020

  • How to protect yourself
    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose, and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing.

    If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

    Always wash hands with soap and water if hands are visibly dirty.

    Last modified on 3/5/2020

  • Can COVID-19 spread from contact with infected surfaces or objects?

    It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

    How easily a virus spreads from person-to-person can vary. Some viruses are highly contagious (spread easily), like measles, while other viruses do not spread as easily. Another factor is whether the spread is sustained, spreading continually without stopping.

    The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in some affected geographic areas.

    Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

    Last modified on 3/16/2020

  • Can someone spread the virus without being sick?
    • People are thought to be most contagious when they are most symptomatic (the sickest).
    • Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads.

    Last modified on 3/5/2020

  • If someone has minor symptoms and tests positive for COVID-19, can they be isolated at home instead of a hospital?

    At this time, patients testing positive for COVID-19 who have mild symptoms, are not over age 60 and do not have an underlying medical condition are advised to isolate at home. If a patient with COVID-19 is concerned, begins to experience shortness of breath, starts feeling worse a week or so into the illness, is over age 60 or has an underlying medical condition, they are strongly encouraged to call their doctor or the UTMB Access Center at (800) 917-8906 to speak with our 24/7 nurse hotline.

    Last modified on 3/16/2020