Safe? Very.

UTMB Health.
Caring for you. Always.

While everyone in our region is staying home to be safe, you also need routine care to stay healthy. As always, UTMB is here to help. Our expert physicians and healthcare providers are ready to meet your needs. Safely and comfortably.

UTMB is safely expanding our services across the region for our patients. As always, we are available to you 24 hours a day, 7 days a week, and your health and wellness are our top priority. Please call our Access Center at (800) 917-8906 for an appointment.

When you need care, we’re here.

Call us 24/7 at (800) 917-8906

UTMB Health is in-network for most major insurance plans.

Keeping Patients Safe 

Under the guidance of our world-renowned infectious disease experts, here are a few of the things we are doing to keep you safe:

Televisit

 

Call Us First

Please call us in advance so we can personalize your care and screen your symptoms. Our 24/7 Access Center/Nurse Triage Line remains our contact point for patients needing ambulatory or urgent care. Call (800) 917-8906.


 

face-to-face visits

If you do need a face-to-face visit with a provider, our helpful staff will direct you to the most appropriate clinic location for care; we are also monitoring each patient’s symptoms until the day of their visit.


 

Telehealth

We are offering telehealth clinic and urgent care visits so you can speak with a provider by phone from the comfort of your own home when appropriate for your care.


 

Screening Patients & Staff

If you have respiratory symptoms, we'll care for you in a dedicated, specialized location, minimizing the risk from COVID to others. All patients and staff are screened for symptoms of COVID-19 prior to entering our health care facilities.


Face Mask

Clean & Safe Environment

Everyone entering a UTMB clinic or hospital is required to wear a medical-grade facemask, perform hand hygiene and adhere to social distancing to safeguard against the spread of the virus. We’ll provide a mask to you when you arrive for your appointment.

We continue rigorous cleaning—thoroughly and frequently throughout our facilities. And we have installed clear shields in many high-traffic locations and rearranged public areas to keep you safe and support social distancing. 


 

Rescheduling Your Procedure

If you were scheduled for a procedure that was postponed, a member of our team will be reaching out to you soon to reschedule. Or, feel free to call your provider's office.


 

Modified Visitor Policy

Out of an abundance of caution, we have implemented a “no visitor” policy in our clinics and hospitals with limited exceptions.


 

Emergency RoomS Are Open. Always.

If you have a medical emergency, do not hesitate to seek care. UTMB Emergency Rooms in Galveston, League City, Angleton and Clear Lake have been and remain open, for ALL types of emergencies. 

COVID-19 General FAQs

FAQs

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). The novel coronavirus, now known as Coronavirus Disease 2019 (COVID-19) is a new strain that has not been previously identified in humans.

While COVID-19 causes only mild illness in some infected individuals, it may cause serious lower respiratory infection leading to hospitalization and even death.

The Centers for Disease Control and Prevention offers this factsheet highlighting important information you should know about Coronavirus Disease 2019 (COVID-10).

Last modified on 3/16/2020

  • Stay home unless you need medical care
  • Separate yourself from other people and animals in your home
  • Call ahead before visiting a clinic
  • Wear a mask
  • Cover your coughs and sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all “high touch” surfaces every day
  • Monitor your symptoms

Last modified on 3/10/2020

  • Patients with symptoms of respiratory illness, including cough, fever or shortness of breath, should contact the UTMB Health Access Center at (800) 917-8906 to speak with our 24/7 nurse hotline.
  • The nurse hotline will advise the patient on what to do next, including the most appropriate clinic location for evaluation if needed.
  • Patients should follow provider recommendations for testing, self-isolation and management of symptoms.
  • Any patient experiencing a worsening of symptoms—particularly shortness of breath—a few days after first becoming ill should contact the Access Center IMMEDIATELY.
  • To keep our patients and employees safe, UTMB tests our patients for COVID-19 in advance of any procedure or hospital admission. 
  • You may also wish to check with your local county health officials for testing available through local government. In Galveston County, Health District testing information is online.

Please note: Our process and procedures may be updated as the COVID-19 situation develops in our region.

Last modified on 4/29/2020

This is one of the topics that remains under study; it's still not certain exactly how long the virus that causes COVID-19 survives on surfaces. According to the World Health Organization, studies suggest that coronaviruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days (at one point nine days was mentioned, which the latest studies suggest may be unlikely). Survival of the virus will vary under different conditions, including type of surface, temperature, humidity and moisture, exposure to sunlight, and other factors.

If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Wash your hands with soap and water or clean them with an alcohol-based hand sanitizer. Avoid touching your eyes, mouth, or nose. 

Last modified on 3/14/2020

There are no plans for UTMB to serve as a general quarantine facility in the case of an outbreak in our area. As always, we are prepared to care for patients who need hospitalization due to COVID-19 or any illness.

Last modified on 3/12/2020

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing or sneezing.

If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

Always wash hands with soap and water if hands are visibly dirty.

Last modified on 3/5/2020

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

Symptoms may appear 2-14 days after exposure. Common symptoms of COVID-19 are:

  • a dry cough,
  • fever of 100.4 F or higher, and
  • shortness of breath.

Any time a member of your household has a fever (whether flu, COVID-19 or another illness), they should stay home until they’ve been fever-free for 24 hours. If at any time you have concerns about any symptoms you or your family is experiencing, call your doctor.

Last modified on 3/10/2020

COVID-19 is a new disease and we are still learning how it spreads, the severity of illness it causes and to what extent it may spread in the United States.

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes.

These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

Last modified on 3/5/2020

  • People are thought to be most contagious when they are most symptomatic (the sickest).
  • Some spread might be possible before people show symptoms; there have been reports of this occurring with this new coronavirus, but this is not thought to be the main way the virus spreads.

Last modified on 3/5/2020

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

How easily a virus spreads from person-to-person can vary. Some viruses are highly contagious (spread easily), like measles, while other viruses do not spread as easily. Another factor is whether the spread is sustained, spreading continually without stopping.

The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”) in some affected geographic areas.

Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.

Last modified on 3/16/2020

At this time, patients testing positive for COVID-19 who have mild symptoms, are not over age 60 and do not have an underlying medical condition are advised to isolate at home. If a patient with COVID-19 is concerned, begins to experience shortness of breath, starts feeling worse a week or so into the illness, is over age 60 or has an underlying medical condition, they are strongly encouraged to call their doctor or the UTMB Access Center at (800) 917-8906 to speak with our 24/7 nurse hotline.

Last modified on 3/16/2020

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