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Services and Responsibilities of the Faculty Ombudsperson

Some examples of conflicts, complaints, and disputes that may be addressed by the Ombudsperson include but are not limited to:

  • Decisions or actions affecting groups or individuals;
  • Interpersonal disputes;
  • Policies and procedures;
  • Employment related disputes;
  • Administrative issues.

Services and Responsibilities

  • Adheres to the ethical principles of the International Ombudsman Association;
  • Assists in clarifying issues that have created conflict or concern;
  • Researches, and analyzes concerns and means for resolving issues;
  • Frames issues and explores possible remedies;
  • Provides information regarding available options and resources;
  • Facilitates informal meetings and mutual resolution of concerns;
  • Maintains confidentiality and impartiality;
  • Develops and promotes positive, informal problem solving methods;
  • Provides follow-up;
  • Educates the UTMB community by promoting awareness of services and ongoing issues; and
  • Makes recommendations for the continuous improvement of informal early conflict resolution.

The Ombudsperson:

  • Publishes annual statistical reports;
  • Recommends corrections to policies and procedures at any institutional level.

The Ombudsperson does not:

  • Intervene in any formal disciplinary process or termination;
  • Advocate for any party;
  • Participate in the conclusive stage of the conflict management process;
  • Make administrative decisions for the institution;
  • Determine guilt or innocence;
  • Deal with complaints of sexual harassment;
  • Deal with issues involving alleged violation of state or federal law;
  • Assist when legal counsel is engaged;
  • Receive official notice for the institution about issues;
  • Become involved in legal issues.

Contact Information for the Ombudsperson:

Michele Carter, PhD
Phone: (409) 772-2377