Conflict Resolution Responsibilities

• Adheres to the ethical principles of the International Ombudsman Association;
• Assists in clarifying issues that have created conflict or concern;
• Researches, and analyzes concerns and means for resolving issues;
• Frames issues and explores possible remedies;
• Provides information regarding available options and resources;
• Facilitates informal meetings and mutual resolution of concerns;
• Maintains confidentiality and impartiality;
• Develops and promotes positive, informal problem solving methods;
• Provides follow-up;
• Educates the UTMB community by promoting awareness of services and ongoing issues; and
• Makes recommendations for the continuous improvement of informal early conflict resolution.

Administrative Responsibilities

The Ombudsperson:

• Publishes annual statistical reports;
• Recommends corrections to policies and procedures at any institutional level.

Exception to Responsibilities

The Ombudsperson does not:

• Intervene in any formal disciplinary process or termination;
• Advocate for any party;
• Participate in the conclusive stage of the conflict management process;
• Make administrative decisions for the institution;
• Determine guilt or innocence;
• Deal with complaints of sexual harassment;
• Deal with issues involving alleged violation of state or federal law;
• Assist when legal counsel is engaged;
• Receive official notice for the institution about issues;
• Become involved in legal issues.