All patients should familiarize themselves with the benefits
of their insurance coverage. You may need to meet a financial
obligation if you have a deductible and/or coinsurance or if any
of the services you receive are not covered by your insurance
plan. If you have a question about your insurance coverage,
please contact Inpatient Registration at (409) 747-4785 while
you are here at UTMB.
If You Have Health Insurance
We will need a copy of your identification card and insurance
information. We will ask your permission to directly bill
and receive payment from your insurance provider. It is the
patient’s responsibility to provide all insurance information,
including all coverages, at the time of registration.
If You Are a Member of an HMO or PPO
As a healthcare consumer, it is important to understand
your plan. Your plan may have special requirements, such
as a second surgical opinion or pre-certification for certain
tests or procedures. It is your responsibility to make sure the
requirements of your plan have been met. If the requirements
of your plan are not followed, you may be financially
responsible for all or part of the services rendered in the
hospital. In addition, some physician specialists may not
participate in your health care plan and their services may not
If You Are Covered by Medicare/Medicaid
We will need a copy of your Medicare/Medicaid card to
verify eligibility and process your Medicare/Medicaid claim.
You should be aware that the Medicare program specifically
excludes payment for certain items and services, such as
cosmetic surgery, some oral surgery procedures, personal
comfort items, hearing evaluations and other costs. Medicare
deductibles and co-payments also are the responsibility of the
patient. Medicaid also has payment limitations on a number of
services and items.
If You Do Not Have Insurance Coverage
Please contact the Inpatient Registration at (409) 747-4785 to
discuss financial arrangements. The staff will also be available
to assist you by giving you the forms for Medicaid or other
government assistance programs.
Insurance Claims Billing
The hospital is responsible for submitting bills to your
insurance company and will do everything possible to expedite
your claim. A guarantee of benefits or payment due cannot be
made until the claim has been processed by your insurance
provider. Please remember that your policy is a contract
between you and your insurance company and you have the
final responsibility for payment of your hospital bill. We have
several payment options available to assist you in paying your
UTMB Health Angleton Danbury Campus patients will receive
a separate bill for the physician services in the Emergency
Room, for their inpatient stay, anesthesia services, and from
the independent surgeons while undergoing surgery here.
Single Point of Customer Service
UTMB Health is also pleased to now offer a single point of
customer service to our patients, so that we may answer all
of your billing questions with one phone number, instead of
requiring separate phone calls to different billing offices for
hospital/clinic fees and health care provider charges.
Our Customer Service Representatives can be reached at
(800) 994-0363 or (409) 771-8811.
In addition, when you check in at any of our clinics, our
Patient Services Specialists will be able to discuss outstanding
balances and conveniently assist you by collecting payments
toward any balance due, helping you stay current with your
health care financial responsibilities.
You, a family member or financial representative may call
Inpatient Registration at any time prior to your discharge to
take care of financial obligations; this may save you some time
when you are ready to leave the hospital and return home.
Inpatient Registration Hours of Operation
Monday – Friday: 8:00 a.m. to 5:00 p.m.
Saturday & Sunday: 8:00 a.m. to 2:00 p.m.
Phone Number: (409) 747-4785